Contracts Manager

Primeserv Denverdraft; Gauteng; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Primeserv Denverdraft in Gauteng, South Africa, is seeking an experienced Operations/HR Manager to oversee client contracts, maintain service delivery in line with SLA’s and legislate guidelines. You will manage staffing levels, performance, and client relations while coordinating payroll, IR matters and governance across contracts.

The role requires a Diploma in Management or Labour relations, 5+ years of management experience in TES or related sectors, and a valid Code 8 license.

Qualifications

• Grade 12 required.
• Diploma or relevant qualification in Management, Labour relations, HR or related field.
• Minimum 5 years management experience in TES or similar environment.
• Valid driver license (Code 8) and own reliable transport.
• Strong labour relations experience and IR/dispute resolution.

Responsibilities

• Manage assigned contracts in line with SLA’s, KPI’s, company policies and procedures.
• Build and maintain professional client relationships and act as the key operational contact.
• Monitor contract performance and implement corrective action.
• Manage client queries, complaints, escalations and disputes.
• Attend regular client performance meetings and ensure actions are followed.
• Co-ordinate day-to-day operational requirements across contracts and staffing.

Skills

Communication

Leadership

Client relations

Org & admin

Analytical thinking

Dispute resolution

Pressure tolerance

Detail oriented

Independence

Integrity & confidentiality

MS Office

Overtime willingness

Education

Grade 12

Diploma in Management/Labour relations/HR

Tools

None

Job description

Purpose of the Role:

To effectively manage and oversee assigned client contracts, ensuring excellent operational and customer service delivery in accordance with SLA’s, company policies and procedures and applicable legislation.

Responsibilities:

• Manage assigned contracts in line with agreed SLA’s, KPI’s, company policies and procedures


• and client requirements.


• Build and maintain strong professional relationships with clients and act as the key operational contact.


• Monitor contract performance, identify service delivery gaps and implement corrective action.


• Manage client queries, complaints, escalations and disputes effectively.


• Conduct and attend regular client performance meetings and ensure agreed actions are followed through.


• Identify opportunities to improve client retention, service delivery and contract performance.


• Co-ordinate and manage day to day operational requirements across assigned contracts.


• Ensure client staffing requirements are continuously met, with the appropriate workforce levels and skill set within agreed timeframes.


• Support the recruitment team with onboarding and demobilisation of staff in accordance with company procedures and legislation.


• Ensure full (100%) shift coverage, including monitoring staff attendance, turnover, performance and utilisation.


• Monitor weekend and absenteeism trends.


• Develop and implement contingency plans to mitigate staffing shortages and client requirements.


• Manage employee relations and disciplinary matters in accordance with company policies and applicable labour legislation.


• Manage industrial action and employee/client disputes appropriately and timeously.


• Maintain effective communication with staff and address queries/concerns promptly.


• Conduct weekly meetings with staff, minute’d and distributed.


• Ensure accurate and up-to-date employee records on site and at the regional office, including warnings, leave forms, meeting minutes and relevant correspondence.


• Submission of accurate IR reports with all relevant documentation.


• Monthly WFM with IR Manager.


• Ensure all employment and contract processes comply with applicable South African labour legislation, statutory requirements, bargaining council requirements and company policies.


• Identify and manage operational, contractual, labour, financial and reputational risks.


• Ensure incidents and claims are accurately reported, investigated and resolved.


• Monitor compliance with client health and safety requirements, inductions and PPE processes.


• Maintain accurate documentation and records for audit and compliance purposes.


• Monitor contract profitability, labour costs, overtime and other contract-related expenses.


• Investigate and provide explanations for budget variances and implement corrective action.


• Ensure accurate billing information, timesheets, overtime and approved variations are submitted within required deadlines.


• Monitor and manage PPE expenses, claims, deductions and recoveries.


• Identify and address potential revenue leakage or unnecessary contract costs.


• Monitor contract performance against agreed KPIs, SLAs and deliverables.


• Submit accurate daily, weekly and monthly reports to clients and management.


• Analyse performance trends and implement corrective and preventative action where required.


• Ensure accurate and timely submission of timesheets and supporting documentation.


• Maintain effective filing and record-keeping systems for timesheets, IR matters, reports, claims and employee documentation.


• Ensure electronic correspondence and client requests are responded to within agreed turnaround times.


• Prepare accurate IR reports and supporting documentation.


• Identify opportunities to improve operational efficiency, service delivery and contract performance.


• Coordinate client projects and ensure completion within agreed timelines, specifications and SLAs.


• Monitor non-conformance and implement appropriate corrective actions.


• Coordinate post-project reviews and submit required reports.


• Proactively identify potential risks, operational challenges and improvement opportunities and escape where necessary.


• Filing of all time sheet, IR’s and reports per week ending.

Personal Competencies, Traits and Attributes:

• Excellent communication and interpersonal skills.


• Strong leadership and people-management skills.


• Strong client relationship and customer-service orientation.


• Excellent organisational, administrative and report writing skills.


• Strong analytical, problem-solving and decision-making abilities.


• Strong conflict and dispute-resolution skills.


• Ability to work under pressure.


• Deadline driven with strong attention to detail.


• Ability to work independently.


• High level of integrity, confidentiality and accountability.


• Proficient in Microsoft Office (Word, Excel, PowerPoint).


• Willingness to work extended hours.

Experience and Qualifications:

• Minimum Grade 12 qualification.


• Diploma or relevant qualification in Management, Labour relations, HR or a related field.


• Minimum 5 years management experience in the TES, or similar environment.


• Valid driver license (Code 8) and own reliable transport.


• In-depth knowledge of the TES industry and related sectors, as well as Statutory bodies.


• Strong labour relations experience; including (IR), dispute resolution and the persistent application of managing industrial action (i.e.: collective or individual).


• Proven experience in client relationship management and service delivery.


• Experience managing contracts, SLA’s, KPIs and operational teams.


• Financial, budgeting and commercial management experience would be advantageous.

Please note:

Should you not meet the minimum requirements or hear from us within 14 days from date of advertising, please accept your application as being unsuccessful.