Content Operations Technical Lead

RELX; Durban; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading information services provider in Durban is seeking a Content Operations Technical Lead to enhance online content production. Responsibilities include maintaining data sources, executing testing for new features, and addressing conversion issues. The ideal candidate has 2-4 years in a related field, strong XML troubleshooting skills, and a quality-focused mindset. The position supports a healthy work-life balance and offers various wellbeing initiatives.

Benefits

Wellbeing initiatives

Study assistance

Shared parental leave

Qualifications

• 2–4 years in online content production, conversion, or digital publishing.
• Experience with XML, XSD, and markup troubleshooting.
• Strong documentation skills and quality mindset.

Responsibilities

• Build and maintain new/replacement sources for online content.
• Execute user acceptance test plans for new features.
• Monitor data pipelines and address customer concerns.

Skills

Online content production

XML troubleshooting

Collaboration

Attention to detail

Cross-functional communication

Job description

Are you interested in delivering world‑class class content?

Do you enjoy building and delivering successful strategies?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information‑based analytics and decision tools for professional and business customers. Our company has been a long‑time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi‑model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

LexisNexis Canada is seeking a hands‑on Content Operations Technical Lead to support Canadian online content production. You will build and maintain new/replacement sources, perform user acceptance testing for new features and product launches, monitor data flows from editorial to online, and resolve markup/conversion issues for online titles. You will also automate workflows to streamline editorial work and help evolve our conversion specifications, markup manuals, and data standards.

Responsibilities

Content Operations & Conversion

• Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end‑to‑end.
• Analyze input data (XML/HTML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
• Resolve XML markup issues for online analytical titles; elevate and collaborate as needed.

User Acceptance Testing & Quality

• Execute user acceptance test plans/cases for new features and products; verify functional and non‑functional requirements.
• Track defects (Jira/Azure DevOps), partner with Engineers/QA/Product to triage and validate fixes; reduce defect escape rate to production.
• Maintain QA checklists, business rules, and acceptance criteria for Canadian content.

Data Flow Monitoring & Issue Resolution

• Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors.
• Coordinate with editorial, product owners, to minimize time‑to‑resolution; document root‑cause analysis and preventive actions.
• Address customer concerns by prioritizing issues, investigating complaints, and resolving problems.

Tooling, Automation & Documentation

• Participate in special projects that require data‑based solutions supporting new product features and online functionality.

Qualifications

• 2–4 years in online content production, conversion, or digital publishing (legal/tax/financial content preferred).
• Demonstrated experience with XML, XSD, and markup troubleshooting, as well as familiarity with fundamental concepts of XSLT and XPath.
• Experience monitoring content data flows and resolving conversion/online issues in production.
• Systems Thinking & Troubleshooting — diagnosis across content, conversion, and platform layers.
• Detail Orientation & Quality — precision in markup, metadata, and specs.
• Collaboration & Stakeholder Management — clear communication under pressure.
• Learning Agility — adapts quickly to new tools, build pipelines, and product requirements.
• Documentation & Standards — codifies best practices; establish a backup process.
• Strong documentation skills (conversion specs, markup manuals, standards) and quality mindset.
• Excellent cross‑functional communication; able to partner with editorial, product, IT, and vendors.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long‑term goals.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1‑855‑833‑5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers

EEO Know Your Rights.