Contact Center Training Specialist

JVR Software

Sandton

In loco

ZAR 180.000 - 240.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

JVR Software in Sandton, South Africa is seeking an experienced Training Specialist to design and implement employee development programmes within a busy contact centre. You will monitor, facilitate, and continuously improve training initiatives while supporting employees to upgrade their skills and performance.

The role focuses on creating engaging training materials, delivering impactful sessions, and partnering with teams to align development with business needs.

Competenze

Requires 3 years’ experience designing and implementing employee development programmes.
Experience in a Contact Centre / Call Centre environment is essential.
Ability to monitor, update and facilitate training materials and sessions.

Mansioni

Monitor and facilitate training programmes.
Update and prepare training material.
Facilitate training sessions.
Assist employees to enhance their skills.

Conoscenze

Training design

Training delivery

Employee development

Call centre training

Descrizione del lavoro

The role focuses on creating engaging training materials, delivering impactful sessions, and partnering with teams to align development with business needs.

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