Systems Trainer: CRM & Telephony for Operational Excellence

Cre8work!; Germiston; On-site; ZAR 390,600 - 446,400; Full time

Benefits offered by this job

Competitive salary

Growth-focused environment

Professional development

Job summary

Cre8work! in Germiston, South Africa, is seeking a Systems Trainer to empower call centre agents and sales staff with the skills to navigate internal systems, CRM platforms, and telephony tools, enabling smoother operations.

You will design and deliver in-person and virtual training sessions, develop engaging materials and e-learning modules, assess training effectiveness, and collaborate with IT and Operations to close knowledge gaps while maintaining up‑to‑date records.

Qualifications

• 3+ years of experience in systems training or related roles.
• Strong communication and organizational skills.
• Experience with CRM platforms, telephony tools, and operational software.
• Ability to adapt training approaches to diverse audiences.

Responsibilities

• Deliver comprehensive training sessions to enhance user proficiency across operational software.
• Design, develop, and update training materials, user guides, and e-learning modules.
• Conduct in-person and virtual training workshops and refresher courses.
• Evaluate training effectiveness through assessments and performance data.
• Collaborate with IT and Operations to address system-related knowledge gaps.
• Support onboarding with targeted systems training and maintain records.

Skills

Systems training

CRM experience

Communication

Organizational skills

Training content creation

Adaptability

Data-driven evaluation

Tools

CRM platforms

Telephony tools

Operational software

E-learning tools

Job description

Cre8work! in Germiston, South Africa, is seeking a Systems Trainer to empower call centre agents and sales staff with the skills to navigate internal systems, CRM platforms, and telephony tools, enabling smoother operations.

You will design and deliver in-person and virtual training sessions, develop engaging materials and e-learning modules, assess training effectiveness, and collaborate with IT and Operations to close knowledge gaps while maintaining up‑to‑date records.