Contact Centre Training & Performance Coach

Abantu Staffing Solutions (Pty) Ltd; East London; In loco; ZAR 167.000 - 246.000; Tempo pieno

Descrizione del lavoro

Abantu Staffing Solutions (Pty) Ltd is seeking a Training Specialist to design and deliver product, process and system training for call centre agents, focusing on performance, quality, call handling and customer service.

The role includes onboarding, updating training materials, coordinating with HR, and producing training reports and gap analyses to support ongoing development across departments in East London.

Competenze

• Matric/Grade 12 or equivalent is required.
• At least 2–3 years of training experience, preferably in call centre or customer service.
• Knowledge of call centre operations, KPIs, and performance measurement.
• Experience in monitoring and improving agent performance.
• Advanced Excel skills and familiarity with LMS platforms.
• Basic knowledge of Canva or Articulate for creating training materials.

Mansioni

• Deliver product, process and system training for new and existing call centre agents.
• Facilitate onboarding/induction training across departments.
• Develop and update training materials as products and processes evolve.
• Prepare training reports and gap analyses for management.

Conoscenze

Trainer experience

Call centre knowledge

Performance assessment

Advanced Excel

Formazione

Grade 12 / Matric

Strumenti

Excel

LMS platforms

Canva

Articulate

Descrizione del lavoro

Abantu Staffing Solutions (Pty) Ltd is seeking a Training Specialist to design and deliver product, process and system training for call centre agents, focusing on performance, quality, call handling and customer service.

The role includes onboarding, updating training materials, coordinating with HR, and producing training reports and gap analyses to support ongoing development across departments in East London.