Consultant CPT - CBD

Edge Executive Search; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Edge Executive Search in Cape Town is seeking a Service Consultant to service clients and resolve requests on first contact. The role focuses on accurate information, quality standards, and acting as a brand ambassador to extend the client experience.

Key requirements include Matric/NQF 4 and 1–2 years in Managed Care operations, with an additional 2–4 years preferred. Excellent communication and client-service skills are essential for success in this position.

Qualifications

• Matric/Grade 12 / NQF 4 required.
• Experience in Managed Care operations is essential.
• Additional 2–4 years of Managed Care operations experience is advantageous.

Responsibilities

• Servicing all clients and resolving requests first time.
• Provide accurate and consistent information, meeting quality standards.
• Be a brand ambassador, extending the brand presence in the client experience.

Skills

Managed Care experience

Customer service

Education

Matric / Grade 12 / NQF 4

Job description

Service Consultant Position

Reference: JHB003691-CJ-2

Our client based in Cape Town is looking for Service Consultants.

Duties & Responsibilities

Key Responsibilities:

• Servicing all clients and resolving requests first time.
• Provide accurate and consistent information, meeting all quality standards.
• Be a brand ambassador, allowing the brand presence to be felt as an extension of the experience.

Minimum Requirements

• Grade 12 / Matric / NQF level 4 (Essential).
• Services (Advantageous).
• 1 – 2 years of Managed Care operations experience (Essential).
• Additional 2 – 4 years of Managed Care operations experience (Advantageous).