Client Service Consultant (Non-Sales – Corporate Paypoints)

AGILE ALTERNATIVE BUSINESS SOLUTIONS; Gqeberha; On-site; ZAR 167,400 - 223,200; Full time

Benefits offered by this job

Travel support provided where applicable

Job summary

AGILE ALTERNATIVE BUSINESS SOLUTIONS is seeking a Client Service Consultant for a 6-month fixed term contract in Gqeberha, Eastern Cape. This non-sales role entails providing dedicated service support to corporate paypoints, enhancing service delivery, managing queries, and ensuring stakeholder engagement. Ideal candidates should have Matric and 2–3 years of relevant experience, strong administrative skills, and proficiency in MS Office. A valid driver’s license and the ability to travel between multiple paypoints are required.

Qualifications

• Matric or equivalent required.
• 2–3 years experience in a service environment.
• Strong administrative skills and query resolution capability.

Responsibilities

• Provide onsite support at high-volume paypoints.
• Assist members with queries and billing issues.
• Act as a service support point for employers and brokers.
• Investigate and resolve queries within timelines.

Skills

Strong administrative and query resolution capability

Excellent communication and interpersonal skills

Problem-solving ability

Detail-oriented with strong follow-through

Education

Matric (Grade 12) or equivalent

2–3 years’ experience in healthcare or medical scheme environment

Tools

MS Office

Basic Excel

Job description

Client Service Consultant (Non-Sales – Corporate Paypoints) (6 Month Fix Term contract) – Eastern Cape (Gqeberha)

Key Purpose

The Client Service Consultant will provide dedicated, service-focused support to identified strategic and high-volume corporate paypoints. The role is responsible for enhancing service delivery, supporting members, employers and brokers, and ensuring effective resolution of queries during periods of increased operational demand and organisational change.

This is a non-sales operational service role focused on improving client experience, enhancing service responsiveness and supporting the respective consulting and management teams.

Role Overview

The Client Service Consultant operates as a roaming, onsite support resource across identified paypoints. The role provides hands‑on assistance with membership, billing, and administration‑related queries and ensures consistent service delivery across all assigned sites.

The role strengthens stakeholder engagement, improves query resolution efficiency, and supports operational continuity in high‑demand environments.

Key responsibilities

Onsite Servicing and Support

• Provide onsite support at identified strategic and high‑volume paypoints according to an agreed servicing schedule
• Assist members with benefit, membership, billing and administration‑related queries
• Support walk‑in and scheduled engagements at employer sites
• Ensure consistent and professional service delivery across all assigned locations

Stakeholder Support (Employers & Brokers)

• Act as a service support point for employers and brokers
• Assist with query follow‑up, resolution tracking, and communication of outcomes
• Support continuity of service through reliable and responsive interactions

Query Resolution and Escalation Management

• Investigate and resolve member, employer and broker queries within agreed timelines
• Escalate unresolved or complex matters through appropriate internal channels
• Monitor and resolution with billing processes and escalation in billing and discrepancies
• Monitor escalations through to final resolution
• Provide feedback on outcomes to relevant stakeholders

Operational Support

• Provide additional service capacity during periods of increased demand or organisational change
• Assist in managing elevated volumes of service‑related queries
• Identify recurring issues and elevate trends to management
• Support operational continuity across impacted paypoints

Member Education and Engagement

• Conduct member education and information sessions where required
• Support employer onboarding and service communication activities
• Improve understanding of benefits and processes to reduce repeat queries

Reporting and Feedback

• Provide regular feedback on service trends, risks, and recurring issues
• Report on onsite activity, query volumes, and resolution outcomes
• Highlight service gaps and improvement opportunities

Qualifications and Experience

• Matric (Grade 12) or equivalent
• 2–3 years’ experience in the healthcare or medical scheme environment
• Experience in member, employer, or broker service environments
• Strong administrative and query resolution capability
• Proficiency in MS Office and basic excel

Note

This role does not require FAIS accreditation, RE examinations, or any financial advisory authorisation.

Personal Attributes

• High accountability and responsiveness
• Excellent communication and interpersonal skills
• Strong problem‑solving ability
• Ability to work independently and manage multiple priorities
• Adaptable in high‑demand operational environments
• Detail‑oriented with strong follow‑through

Work Requirements

• Valid driver’s licence and own transport
• Willingness to travel between multiple paypoints as required
• Flexible working hours based on service requirements
• Ability to operate across multiple sites

Contractual Considerations

• Fixed‑term position (6 months)
• Non‑sales role with no targets or sales incentives
• Travel support (e.g. petrol card or approved travel mechanism) provided where applicable

To apply please send CV to [e-mail]