Confirmations Clerk

joint-medical-holdings; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Joint Medical Holdings is seeking a Confirmations Clerk for the DURDOC Hospital reception. You will manage admissions, medical aid confirmations, and pre-authorisations, coordinating with clinical teams to ensure accurate authorisations and billing readiness.

You will inform patients about deposits, payment procedures, and ensure balances are settled on discharge while maintaining confidentiality and professional conduct in a hospital setting.

Qualifications

• Matric certificate and computer literacy are essential.
• Minimum of 1–2 years hospital or healthcare admissions experience.
• Proven experience with medical aids and pre-authorisations is essential.
• Experience with the Delta 9 system is essential.
• Willingness to work Day and Night shifts.

Responsibilities

• Receive patients into admissions with a positive, friendly, and professional approach.
• Manage medical aid confirmations and pre-authorisations for admissions and clinical teams.
• Liaise with doctors, case management, and internal departments to obtain authorisation numbers timely.
• Handle authorisations with medical aids and follow up on outstanding approvals to avoid delays.
• Inform patients about payment procedures and explain medical aid versus private fee splits.
• Inform private patients of deposits and ensure balances are settled on discharge.
• Maintain confidentiality of patients, visitors, and doctors; address needs professionally.
• Receive deposits and issue receipts; ensure secure handling of monies per Cash Policy.
• Maintain accurate cash collections and authorisation documentation.

Skills

Communication skills

Hospital admissions

Education

Matric certificate

Tools

Delta 9 system

Job description

DIVISION: DURDOC HOSPITAL- RECEPTION

JOB TITLE: CONFIRMATIONS CLERK – x1

PURPOSE OF POSITION

The incumbent will be responsible for managing the full confirmations and authorisations process at the front of hospital. This includes liaison with medical aids, internal teams, and patients to ensure accurate admissions, authorisations, deposits, and billing readiness.

KEY PERFORMANCE AREAS

• Receive patients into admissions with a positive, friendly, and professional approach.
• Manage and coordinate medical aid confirmations and pre-authorisations with medical aids on behalf of admissions and clinical teams.
• Liaise with doctors rooms, case management, and internal departments to obtain and validate authorisation numbers timeously.
• Manage authorisations for the team with medical aids, including follow-ups on outstanding approvals to prevent admission and billing delays.
• Inform patients of payment procedures, clearly explaining medical aid versus private fee splits.
• Inform private patients of deposits payable and advise that account balances are to be settled on discharge.
• Respect the confidentiality of patients, visitors, and doctors requirements, addressing needs with maturity and concern.
• Accept deposits and issue receipts for patient deposits (e.g. maternity bookings, future operations, cosmetic procedures), ensuring secure handling of monies and compliance with the Cash Policy by placing funds in the drop safe.
• Maintain accurate administration controls relating to cash collections and authorisation documentation.
• Work independently, under pressure, and unsupervised while maintaining accuracy and professionalism.

COMPETENCIES (The following will be advantageous)

MINIMUM REQUIREMENTS

(Educational Qualifications &

Experience)

• Matric certificate (essential).
• Computer literacy (essential).
• Minimum of 1–2 years relevant hospital or healthcare admissions experience.
• Proven experience working with Medical Aids and Pre-authorisations (essential).
• Experience with the Delta 9 system (essential).
• Willingness to work shifts (Day and Night Shift).

SKILLS

(Practical & Technical)

• A general knowledge of hospital systems, processes and procedures
• Excellent Communication Skills

BEHAVIOURAL ATTRIBUTES

(Personality Characteristics)

• Professionalism and initiative
• Well-spoken and respectful
• Must be able to adhere to all company rules and policies

JMH VALUES

(Commitment)

• We respect the dignity of an individual.
• We are committed to giving our doctors top quality service.
• We are committed to building an atmosphere of trust, and to train and develop our staff to their fullest potential.

We are committed to providing our shareholders with a fair rate of return on their investment.

• We will act in a responsible manner towards our physical and social environment.

NB: POPIA CLAUSE

Your information is collected and processed in accordance with the Protection of Personal Information Act No 4 of 2013 (POPIA).

By applying to this advert, you consent to JMH (Pty) Ltd collecting and processing your personal information for the purpose of determining your eligibility for the advertised position.

If unsuccessful, your personal information is securely destroyed and is not retained by the company.

Closing date for applications is 30 January 2026

Yours faithfully

Jenny Bux Group HR Manager