Admissions & Medical Authorisations Clerk

joint-medical-holdings; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Joint Medical Holdings is seeking a Confirmations Clerk for the DURDOC Hospital reception. You will manage admissions, medical aid confirmations, and pre-authorisations, coordinating with clinical teams to ensure accurate authorisations and billing readiness.

You will inform patients about deposits, payment procedures, and ensure balances are settled on discharge while maintaining confidentiality and professional conduct in a hospital setting.

Qualifications

• Matric certificate and computer literacy are essential.
• Minimum of 1–2 years hospital or healthcare admissions experience.
• Proven experience with medical aids and pre-authorisations is essential.
• Experience with the Delta 9 system is essential.
• Willingness to work Day and Night shifts.

Responsibilities

• Receive patients into admissions with a positive, friendly, and professional approach.
• Manage medical aid confirmations and pre-authorisations for admissions and clinical teams.
• Liaise with doctors, case management, and internal departments to obtain authorisation numbers timely.
• Handle authorisations with medical aids and follow up on outstanding approvals to avoid delays.
• Inform patients about payment procedures and explain medical aid versus private fee splits.
• Inform private patients of deposits and ensure balances are settled on discharge.
• Maintain confidentiality of patients, visitors, and doctors; address needs professionally.
• Receive deposits and issue receipts; ensure secure handling of monies per Cash Policy.
• Maintain accurate cash collections and authorisation documentation.

Skills

Communication skills

Hospital admissions

Education

Matric certificate

Tools

Delta 9 system

Job description

Joint Medical Holdings is seeking a Confirmations Clerk for the DURDOC Hospital reception. You will manage admissions, medical aid confirmations, and pre-authorisations, coordinating with clinical teams to ensure accurate authorisations and billing readiness.

You will inform patients about deposits, payment procedures, and ensure balances are settled on discharge while maintaining confidentiality and professional conduct in a hospital setting.