Community Support Officer - Remote

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Comprehensive health, dental, and eye

Generous paid time off

Flexible working hours

Professional development opportunities

Impactful remote role in East London

Job summary

Placements24 is seeking a proactive Community Support Officer to join a fully remote team serving the East London community. You will connect individuals and families with social services, provide guidance and advocacy, and support clients navigating complex systems from a remote location.

The role requires strong communication, knowledge of local resources, and the ability to maintain detailed case records while working independently. A dedication to empowering communities is essential.

Qualifications

• Degree or Diploma in Social Work, Community Development, or a related field.
• Experience in social services, case management, or community outreach.
• Strong knowledge of social welfare systems and community resources.
• Excellent communication, listening, and interpersonal skills for remote interaction.
• Proficiency in using digital tools for communication, case management, and record-keeping.
• Ability to work independently and manage a caseload remotely.

Responsibilities

• Assess client needs and provide information on relevant social services and resources.
• Assist clients in accessing support programs, including housing, food assistance, and healthcare.
• Provide advocacy and support to clients in their interactions with service providers.
• Maintain detailed records of client interactions, progress, and outcomes.
• Collaborate with community agencies and organizations to coordinate services for clients.
• Offer emotional support and encouragement to clients throughout their engagement.

Skills

Empathy

Active listening

Communication

Education

Degree or Diploma in Social Work/Community Development

Tools

Case management software

Job description

About the Role

Our client is seeking a proactive and empathetic Community Support Officer to join their fully remote team, serving the East London community. This role is dedicated to connecting individuals and families with essential social services, support networks, and resources to improve their quality of life. You will act as a key point of contact, providing guidance, advocacy, and practical assistance to clients navigating complex systems. This position requires excellent communication skills, a deep understanding of available community resources, and the ability to provide support remotely. Join a mission-driven organization committed to empowering individuals and strengthening communities.

Key Responsibilities

• Assess client needs and provide information on relevant social services and resources.
• Assist clients in accessing support programs, including housing, food assistance, and healthcare.
• Provide advocacy and support to clients in their interactions with service providers.
• Maintain detailed records of client interactions, progress, and outcomes.
• Collaborate with community agencies and organizations to coordinate services for clients.
• Offer emotional support and encouragement to clients throughout their engagement.

Requirements

• Degree or Diploma in Social Work, Community Development, or a related field.
• Experience in social services, case management, or community outreach.
• Strong knowledge of social welfare systems and community resources.
• Excellent communication, listening, and interpersonal skills, adapted for remote interaction.
• Proficiency in using digital tools for communication, case management, and record-keeping.
• Ability to work independently and manage a caseload effectively from a remote location.

Benefits

• Competitive annual salary based on experience and qualifications.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and flexible working hours.
• Opportunities for professional development and further training.
• A fulfilling remote role making a tangible difference in the lives of community members in East London .