Remote Community Engagement Officer

Placements24; Benoni; Hybrid; ZAR 250,000 - 380,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Fully remote work arrangement

Health, dental, and vision insurance

Paid time off

Remote professional development

Supportive virtual team environment

Job summary

Placements24 is seeking a proactive Remote Community Engagement Officer to connect with and support beneficiaries and stakeholders across regions. You will foster a sense of community, gather feedback, and help ensure services meet needs from a home-based setting.

The role requires excellent communication, empathy, and the ability to build rapport virtually, contributing to positive community outcomes in a remote work environment.

Qualifications

• Experience in community engagement or client-facing roles.
• Excellent written and verbal communication skills.
• Proficiency with virtual tools (Zoom, Microsoft Teams) and social media platforms.
• Strong organizational skills with ability to manage multiple channels.
• Ability to work independently and remotely.
• Passion for community-building and helping others.

Responsibilities

• Develop and implement online strategies to engage community members and beneficiaries.
• Facilitate virtual community forums, workshops, and feedback sessions.
• Serve as primary contact for community inquiries via digital channels.
• Gather feedback to inform program development and improvements.
• Collaborate with internal teams to ensure effective communication and service delivery.
• Maintain accurate records of community interactions and feedback.

Skills

Community engagement

Customer support

Communication skills

Remote work

Tools

Zoom

Microsoft Teams

Social media

Job description

About the Role

Our client is looking for a proactive and engaging Remote Community Engagement Officer to connect with and support our beneficiaries and stakeholders across various regions. Working entirely from home, you will be instrumental in fostering a sense of community, gathering feedback, and ensuring our services meet the needs of those we serve. This role requires excellent communication skills, empathy, and the ability to build rapport virtually. It's a vital position for anyone passionate about connecting people and driving positive community outcomes from a remote setting.

Key Responsibilities

• Develop and implement online strategies to engage community members and beneficiaries.
• Facilitate virtual community forums, workshops, and feedback sessions.
• Act as a primary point of contact for community inquiries and support needs via digital channels.
• Gather feedback from the community to inform program development and improvements.
• Collaborate with internal teams to ensure effective communication and service delivery.
• Maintain accurate records of community interactions and feedback received.

Requirements

• Proven experience in community engagement, customer support, or a related client-facing role.
• Excellent written and verbal communication skills, with a friendly and empathetic tone.
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams) and social media platforms.
• Strong organizational skills and the ability to manage multiple communication channels.
• Ability to work independently and proactively in a remote work environment.
• A passion for community building and supporting others.

Benefits

• Competitive salary and performance-based recognition.
• Fully remote work arrangement providing excellent work-life balance.
• Comprehensive health, dental, and vision insurance.
• Paid time off and opportunities for remote professional development.
• A supportive virtual team environment focused on impact.