Community Support Officer

Placements24; Mtubatuba Local Municipality; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive annual salary

Professional development opportunities

Comprehensive health benefits

Retirement planning assistance

Supportive team environment

Job summary

Placements24 is seeking a proactive Community Support Officer to join the team in Richards Bay. The role focuses on assisting community members to access vital services and navigate challenges, with hands-on support and empathetic engagement to improve quality of life in KwaZulu-Natal.

You will assess needs, connect residents with housing, healthcare, employment, and social welfare resources, and advocate for equitable access within the local community.

Qualifications

• Relevant qualification in Social Work, Community Development, or related field.
• Experience in a community-focused role.
• Knowledge of local social services and resources.
• Strong communication and rapport-building abilities.

Responsibilities

• Conduct needs assessments for individuals and families facing social or economic challenges.
• Provide information, guidance, and practical support to help access housing, employment, healthcare, and welfare services.
• Facilitate communication and mediate between community members and service providers.
• Organize and coordinate community outreach programs and information sessions.
• Maintain accurate case notes and records of interactions and support provided.
• Advocate on behalf of community members to ensure equitable access to services and resources.

Skills

Interpersonal skills

Communication skills

Empathy

Caseload management

Education

Bachelor's degree or diploma in Social Work / Community Development

Job description

About the Role

Our client is seeking a proactive Community Support Officer to join their team in Richards Bay . This role is central to providing essential assistance and support to community members, helping them access vital services and navigate various challenges. You will work directly with individuals and families, assessing their needs and connecting them with the right resources to improve their quality of life. This is a hands-on role that requires empathy, resourcefulness, and a strong commitment to serving the residents of KwaZulu-Natal . Your efforts will contribute to building a stronger, more resilient community in Richards Bay .

Key Responsibilities

• Conduct needs assessments for individuals and families facing social or economic challenges.
• Provide information, guidance, and practical support to help community members access housing, employment, healthcare, and social welfare services.
• Facilitate communication and mediate between community members and service providers.
• Organize and coordinate community outreach programs and information sessions.
• Maintain accurate case notes and records of interactions and support provided.
• Advocate on behalf of community members to ensure equitable access to services and resources.

Requirements

• A relevant qualification in Social Work, Community Development, or a related field is preferred.
• Previous experience in a community-focused role, providing support services.
• Understanding of local social services, welfare programs, and community resources.
• Strong interpersonal and communication skills, with the ability to build rapport easily.
• Empathy, patience, and a genuine desire to assist others.
• Ability to work independently and manage a caseload effectively.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Opportunities for professional development and skill enhancement.
• Comprehensive health benefits package and retirement planning assistance.
• A supportive team environment and the satisfaction of making a local impact.
• Work within the vibrant coastal community of Richards Bay .