Community Support Liaison

Placements24; Noord-Kaap; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Medical aid

Paid leave

Hybrid work model

Résumé du poste

Placements24 is seeking a dedicated Community Support Liaison for our client in Kimberley, Northern Cape. The role bridges clients to social services, healthcare, and local resources, combining outreach with administrative duties in a hybrid setting.

You will engage with community members, complete forms, arrange referrals, maintain confidential records, and report on service gaps. The ideal candidate has at least two years in community services, strong communication, and a valid driver’s

Qualifications

• Matriculation certificate or equivalent; a qualification in social work, community development, or a related field is preferred.
• Proven experience (minimum 2 years) in a community support, social work, or client service role.
• Valid driver's license and reliable transportation for community travel.

Responsabilités

• Engage with community members to understand their needs and challenges.
• Provide information and guidance on accessing local social services, healthcare, and other resources.
• Assist clients in completing applications and forms for relevant services.
• Facilitate referrals to appropriate agencies and service providers.
• Build and maintain positive working relationships with community members and service providers.
• Conduct follow-up with clients to ensure they have received the necessary support.
• Organise and participate in community awareness events and information sessions.
• Maintain accurate and confidential client records and service logs.
• Report on community needs, service gaps, and engagement activities.
• Act as an advocate for clients within the service delivery system when appropriate.

Connaissances

Interpersonal communication

Client empathy

Time management

Reporting & record-keeping

Driver's license

Formation

Matric/Equivalent

Social work / community development qualification preferred

Outils

Word processing

Email

Description du poste

About the Role

Our client, a vital organisation supporting community development and social welfare, is seeking a dedicated Community Support Liaison for their operations in Kimberley, Northern Cape . This role is essential for bridging the gap between individuals needing support and the services available within the community. You will act as a primary point of contact, providing information, guidance, and assistance to navigate social services, healthcare, and other essential resources. The role involves both direct client interaction and coordination with various service providers. This is a hybrid role, combining outreach within the community with administrative duties. The ideal candidate is empathetic, resourceful, and possesses excellent communication skills, with a strong understanding of the local context in Kimberley . You will play a key part in empowering individuals and families to access the support they need to improve their lives. Join a compassionate team committed to making a positive impact.

Key Responsibilities

• Engage with community members to understand their needs and challenges.
• Provide information and guidance on accessing local social services, healthcare, and other resources.
• Assist clients in completing applications and forms for relevant services.
• Facilitate referrals to appropriate agencies and service providers.
• Build and maintain positive working relationships with community members and service providers.
• Conduct follow-up with clients to ensure they have received the necessary support.
• Organise and participate in community awareness events and information sessions.
• Maintain accurate and confidential client records and service logs.
• Report on community needs, service gaps, and engagement activities.
• Act as an advocate for clients within the service delivery system when appropriate.

Requirements

• Matriculation certificate or equivalent; a qualification in social work, community development, or a related field is preferred.
• Proven experience (minimum 2 years) in a community support, social work, or client service role.
• Strong understanding of the social services landscape in Kimberley and the Northern Cape .
• Excellent interpersonal and communication skills, with a warm and approachable demeanour.
• Ability to build trust and rapport with diverse individuals and communities.
• Proficiency in basic computer applications, including word processing and email.
• Valid driver's license and reliable transportation for community travel.
• Ability to manage time effectively and work independently, as well as part of a team.
• Patience, empathy, and a genuine desire to help others.
• Willingness to adapt to a hybrid work model, balancing office and field responsibilities.

Benefits

Our client offers a competitive salary, along with benefits such as medical aid and leave provisions.

This hybrid role offers flexibility, allowing for a balance between community engagement and administrative tasks within the Kimberley office.

We provide opportunities for professional development and a supportive, team-oriented work environment.

Contribute to the betterment of the Northern Cape community with a rewarding career.