Collections Clerk - Centurion

City Logistics; Centurion; On-site; ZAR 180,000 - 230,000; Full time

Job summary

City Logistics is seeking a detail-oriented Collections Clerk to join our Centurion team. You will capture collection requests, schedule pickups, verify PODs, and maintain accurate records across our systems.

You will liaise with drivers and customers, provide timely updates, and support audits and continuous improvement of our collection processes in a fast-paced logistics environment.

Qualifications

• Matric required; relevant customer service in logistics preferred.
• Knowledge of Operations Planning and logistics workflows.
• Experience in customer service within logistics improves performance.
• Solid communication and problem-solving abilities.

Responsibilities

• Coordinate and administer collection requests on the systems.
• Schedule collections and monitor service levels.
• Follow up on outstanding collections and escalate issues.
• Record and update collection information accurately in systems.
• Maintain POD and documentation handling and support audits.

Skills

Customer service experience

Logistics knowledge

Operations planning

Communication skills

Education

Matric

Customer service qualification

Tools

CSD software

Job description

Job category: Others: Transport and Logistics

Location: Centurion

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

Introduction

ARE YOU OUR NEXT COLLECTIONS CLERK?We are seeking a detailed orientated and proactive Collections Clerk to join our dynamic logisticsteam in Centurion.

Collection Coordination & Administration

• Accurately capture and process collection requests on the relevant systems.
• Schedule and monitor collections to ensure they are completed within agreed service levels.
• Follow up on outstanding collections and escalates unresolved issues where necessary.
• Ensure all collection information is correctly recorded and updated on operational systems.
• Maintain accurate collection records and supporting documentation.

POD & Documentation Management

• Ensure Proof of Delivery (POD) documents are received, verified, and uploaded within the required timeframes.
• Investigate and resolve missing PODs and collection-related documentation discrepancies.
• Maintain filing systems and ensure all documentation is readily available when required.
• Assist with audits and documentation requests.

Customer Service & Communication

• Serve as a point of contact for customers regarding collection queries and status updates.
• Provide professional and timely feedback to customers and internal stakeholders.
• Build and maintain positive working relationships with customers, drivers, and operational teams.
• Escalate customer concerns appropriately and ensure resolution within agreed timelines.

Operational Support

• Liaise with drivers, planners, and operations teams to ensure collections are executed efficiently.
• Monitor collection performance and identify delays or service failures.
• Assist with resolving collection-related exceptions and operational challenges.
• Support continuous improvement initiatives aimed at enhancing service delivery and operational efficiency.

• Matric
• A customer service-related qualification would be an added advantage.
• Knowledge and previous experience working in Customer Service, with at least 1 year working in the logistics industry.
• Knowledge of Operations Planning.
• Good working experience with and sound knowledge of CSD software.