Collections Call Centre Specialist – Global Clients

WNS; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Career growth opportunities

Training and development support

Exposure to international clients and

Fast-paced team culture

Job summary

WNS is seeking people‑oriented professionals to handle inbound and outbound calls, resolving debt issues with empathy and accuracy. You will engage customers via phone and written communication, ensuring compliance and quality standards while building relationships with internal teams and external stakeholders.

The role offers exposure to international clients, a dynamic, fast‑paced environment, and rotational shifts across the week.

Qualifications

• Grade 12 / Matric certificate
• 1 year of contact centre experience or 12 months in customer service (insurance a plus)
• Strong written and spoken English
• Clear credit and criminal record

Responsibilities

• Proactively engage customers by phone and email to support effective collections.
• Meet defined quality standards and SLAs for timely tasks.
• Resolve customer complaints professionally while ensuring compliance.
• Collaborate with internal and external stakeholders to recover debts.
• Manage customer and internal queries within SLAs to reduce balances.
• Maintain accurate customer data across systems and fill gaps.
• Manage outbound and inbound calls with a solution‑focused approach.
• Record all interactions to support service delivery and compliance.

Skills

Customer service

Communication

Numerical skills

Multitasking

Call centre experience

Education

Grade 12 / Matric certificate

Job description

WNS is seeking people‑oriented professionals to handle inbound and outbound calls, resolving debt issues with empathy and accuracy. You will engage customers via phone and written communication, ensuring compliance and quality standards while building relationships with internal teams and external stakeholders.

The role offers exposure to international clients, a dynamic, fast‑paced environment, and rotational shifts across the week.