Dutch Speaking Call Center Agent - Care & Collections

WNS; Cape Town; On-site; ZAR 180,000 - 360,000; Full time

Job summary

WNS South Africa is seeking a customer-focused professional to support our billing, collections and query resolution teams across Cape Town sites. You will handle transaction processing, welcome calls to new customers and respond to enquiries via phone, email and letters.

The role emphasizes accurate data handling, ongoing client relations and timely cash collection, with travel between WNS sites and own transport required.

Qualifications

• Experience in customer service or call centre environments.
• Strong data entry and numerical skills.
• Experience with billing, payments and collections.
• Excellent communication via phone, email and letters.

Responsibilities

• Process transactions including billing, payments, and account changes.
• Resolve queries via voice, email, and written correspondence.
• Perform welcome calls to new customers.
• Investigate and respond to customer queries on dual fuel portfolios via telephone, email and letters.
• Assist with data gathering and updating customer information across systems.
• Support collections and debt management activities.

Skills

Customer service

Data entry

Billing & payments

Debt collection

Query resolution

Communication skills

Job description

WNS South Africa is seeking a customer-focused professional to support our billing, collections and query resolution teams across Cape Town sites. You will handle transaction processing, welcome calls to new customers and respond to enquiries via phone, email and letters.

The role emphasizes accurate data handling, ongoing client relations and timely cash collection, with travel between WNS sites and own transport required.