CoE Specialist

Belay Talent Solutions; Sandton; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Belay Talent Solutions is partnering with a leading financial services organisation to recruit a Senior Process Mining & Optimisation Specialist. You will drive enterprise-wide process mining initiatives, analytics, and business transformation across the group, delivering measurable improvements in customer experience and operational efficiency.

The role requires hands-on experience with Celonis, ARIS Process Mining, Signavio or similar tools, plus strong stakeholder engagement and change

Qualifications

• Min. 5+ years' experience in BPM, Process Improvement, Operational Excellence, or Process Optimisation.
• Min. 3+ years' hands-on experience with Process Mining platforms.
• Demonstrated success identifying, quantifying, and delivering measurable business improvements.
• Strong experience analysing event logs, process variants, process performance, and root causes.
• Proven ability to facilitate stakeholder workshops and influence business change.
• Experience translating analytical findings into actionable business improvements.

Responsibilities

• Lead enterprise-wide process mining initiatives across multiple business units.
• Analyse end-to-end business processes using tools such as Celonis, ARIS Process Mining, SAP Signavio, or similar platforms.
• Identify bottlenecks, process deviations, compliance issues, rework, delays, and optimisation opportunities.
• Conduct conformance analysis between documented and actual process execution.
• Facilitate process improvement workshops with executive and operational stakeholders.
• Develop process intelligence dashboards, KPIs, and performance reporting.
• Quantify value opportunities and build compelling business cases.
• Partner with Business, Data, Technology, and Architecture teams to improve process visibility and operational efficiency.
• Measure and track benefits realised from optimisation initiatives.
• Champion a culture of continuous improvement and data-driven decision-making.

Skills

BPM

Process Improvement

Stakeholder Engagement

Data Analytics

Conformance Analysis

Root Cause Analysis

Education

Bachelor's degree in Business, Engineering, Information Systems, Data Analytics, Operations Management

Lean Six Sigma Green/Black Belt

Process Mining Certification

BPM Certification

Tools

Celonis

ARIS Process Mining

SAP Signavio

Job description

Senior Process Mining & Optimisation Specialist (Banking & Financial Services)

Are you passionate about uncovering hidden process inefficiencies and turning data into measurable business value?

A leading financial services organisation is seeking a Senior Process Mining & Optimisation Specialist to drive process intelligence, operational excellence, and business transformation initiatives across the enterprise.

This is an opportunity for a highly analytical professional who thrives at the intersection of process mining, business optimisation, data analytics, and stakeholder engagement, using data-driven insights to improve customer experience, operational performance, risk management, and efficiency.

What You'll Be Doing:

As the Senior Process Mining & Optimisation Specialist, you will:

• Lead enterprise-wide process mining initiatives across multiple business units.
• Analyse end-to-end business processes using tools such as Celonis, ARIS Process Mining, SAP Signavio, or similar platforms.
• Identify bottlenecks, process deviations, compliance issues, rework, delays, and optimisation opportunities.
• Conduct conformance analysis between documented and actual process execution.
• Facilitate process improvement workshops with executive and operational stakeholders.
• Develop process intelligence dashboards, KPIs, and performance reporting.
• Quantify value opportunities and build compelling business cases.
• Partner with Business, Data, Technology, and Architecture teams to improve process visibility and operational efficiency.
• Measure and track benefits realised from optimisation initiatives.
• Champion a culture of continuous improvement and data-driven decision-making.

What We're Looking For:

Essential Experience:

• Min. 5+ years' experience in Business Process Management (BPM), Process Improvement, Operational Excellence, or Process Optimisation.
• Min. 3+ years' hands-on experience with Process Mining platforms.
• Demonstrated success identifying, quantifying, and delivering measurable business improvements.
• Strong experience analysing event logs, process variants, process performance, and root causes.
• Proven ability to facilitate stakeholder workshops and influence business change.
• Experience translating analytical findings into actionable business improvements.

Technical Expertise:

• Process Mining (Celonis, ARIS Process Mining, Signavio or equivalent)
• BPM & BPMN Modelling
• Process Intelligence & Process Performance Management
• Conformance Analysis
• Lean Six Sigma Methodologies
• Data Analysis & Interpretation
• Root Cause Analysis
• Business Case Development
• Value Realisation & Benefits Tracking
• Stakeholder Facilitation & Change Enablement

Qualifications:

• Degree in Business, Engineering, Information Systems, Data Analytics, Operations Management, or a related discipline.
• Lean Six Sigma Green Belt or Black Belt advantageous.
• Process Mining Certification advantageous.
• BPM or Process Management Certification advantageous.

Ideal Background:

We are particularly interested in professionals currently working as:

• Senior Process Mining Specialist
• Process Intelligence Lead
• Business Process Manager
• Operational Excellence Manager
• Process Optimisation Consultant
• Continuous Improvement Specialist
• BPM Analyst
• Celonis Consultant
• Process Architecture Specialist
• Business Transformation Specialist

Banking, insurance, fintech, retail banking, lending, wealth management, or broader financial services experience will be highly regarded.

Why This Opportunity?

This role offers the chance to influence enterprise-wide transformation initiatives, work closely with senior leadership, and deliver measurable business outcomes through advanced process intelligence and optimisation methodologies.

If you have a passion for turning process data into strategic business value and enjoy driving meaningful operational change, we'd love to hear from you.