Clinical Support Specialist – Remote Dental Tech

Incisive; Cederberg Local Municipality; Remote; ZAR 988,000 - 1,235,000; Full time

Benefits offered by this job

Remote-First

Unlimited PTO

Growth Opportunity

Culture

Modern Tools

Competitive Compensation

Job summary

Incisive is seeking a Clinical Support Specialist for the West Coast to be the primary contact for dental practices, solving issues and guiding them to success with our platform. You’ll join the founding team to build the support function from scratch and work closely with labs and users.

The role rewards problem-solvers with a remote-first setup, unlimited PTO, growth opportunities, and competitive compensation ($60,000–$75,000 base) plus bonus, stock options, and full benefits.

Qualifications

• 4+ years in dental industry in a practice or dental lab.
• Excellent verbal and written communication skills.
• Familiarity with intraoral scanning.
• Comfort creating support documentation.
• Familiarity with multiple software systems and quick to learn new tools.
• Meticulous attention to detail and technical problem-solving.
• Extreme customer service mindset.
• Ability to work independently in remote environment.

Responsibilities

• Serve as first-line support for dental practices via text, phone and email.
• Handle order inquiries, billing questions, and general account support.
• Track and resolve support tickets using our helpdesk solution.
• Coordinate equipment replacements and warranty claims.
• Maintain detailed records of common issues and resolutions.
• Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues.

Skills

Dental industry experience

Strong communication

Intraoral scanning

Documentation skills

Software familiarity

Attention to detail

Customer service mindset

Independent work

Tools

CRM

Ticketing

Excel

Outlook

Lab portals

3Shape

IMetric

Sirios

Job description

Incisive is seeking a Clinical Support Specialist for the West Coast to be the primary contact for dental practices, solving issues and guiding them to success with our platform. You’ll join the founding team to build the support function from scratch and work closely with labs and users.

The role rewards problem-solvers with a remote-first setup, unlimited PTO, growth opportunities, and competitive compensation ($60,000–$75,000 base) plus bonus, stock options, and full benefits.