Clinical Success Associate — Remote & Global Support

Health Data Innovations, Inc.; Cape Town; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Global team collaboration

Training & development

Flexible working hours

Hybrid/remote options

Job summary

Heidi is hiring a Customer Success Associate to be the first human a client meets, turning a confusing first week into a clinician who trusts Heidi. You’ll work across time zones with teammates in SA, the Philippines and Mexico, helping SMB practices succeed globally.

The role rewards fast, proactive problem solving and a collaborative mindset. A clinical background and experience with support tools are highly valued.

Qualifications

• This is a hard role requiring a medical or clinical background.
• Candidates should move quickly, stay calm under pressure and solve problems directly.
• A bias for action and a talent for delight customers are essential.
• Familiarity with service tooling such as HubSpot and Intercom is advantageous.
• An open, collaborative mind helps shape how the team works.

Responsibilities

• Serve Heidi's SMB customers across countries and timezones with proactive support.
• Train and delight customers through proactive sessions and coaching.
• Support the wider team and help drive repeatable processes.
• Contribute to building and refining the service motion with the team.

Skills

Clinical background

Speed and composure

Bias for action

Delight customers

HubSpot

Intercom

Collaborative mindset

Tools

HubSpot

Intercom

Job description

Heidi is hiring a Customer Success Associate to be the first human a client meets, turning a confusing first week into a clinician who trusts Heidi. You’ll work across time zones with teammates in SA, the Philippines and Mexico, helping SMB practices succeed globally.

The role rewards fast, proactive problem solving and a collaborative mindset. A clinical background and experience with support tools are highly valued.