Customer Support Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote position

Health, dental, and vision insurance

Home office stipend

Career development opportunities

Job summary

Placements24 is seeking a dedicated Customer Support Specialist to join a fully remote team. You will handle inquiries, troubleshoot issues, and guide customers through setup and usage to ensure a positive experience.

This remote-first role values proactive engagement and a passion for helping others succeed. Responsibilities include documenting interactions in the CRM, escalating complex issues, and contributing to knowledge base improvements.

Qualifications

• Proven experience in a customer support or helpdesk role.
• Excellent verbal and written communication skills, adapted for remote communication.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Proficiency in using helpdesk software and CRM systems.

Responsibilities

• Provide timely and effective customer support via multiple channels (email, chat, phone).
• Troubleshoot and resolve customer issues related to products and services.
• Guide customers through setup, usage, and troubleshooting processes.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues and follow up for resolution.

Skills

Customer support

CRM software

Technical troubleshooting

Remote communication

Education

High school diploma

Tools

Helpdesk software

CRM systems

Job description

About the Role

Our client is actively recruiting for a dedicated Customer Support Specialist to join their fully remote team. This position offers the flexibility to work from anywhere, focusing on delivering outstanding support to our valued customers. You will be responsible for handling a wide range of inquiries, resolving technical issues, and ensuring a positive customer experience. We are seeking individuals with strong problem-solving skills, excellent communication abilities, and a passion for helping others succeed. This remote-first role requires self-discipline, proactive engagement, and a commitment to exceeding customer expectations. Join a forward-thinking company that embraces remote work and values its employees' contributions.

Key Responsibilities

• Provide timely and effective customer support via multiple channels, including email, chat, and phone.
• Troubleshoot and resolve customer issues related to our products and services.
• Guide customers through setup, usage, and troubleshooting processes.
• Document all customer interactions, resolutions, and feedback in our CRM system.
• Escalate complex issues to the appropriate departments and follow up for resolution.
• Contribute to the creation and updating of our online knowledge base and support documentation.
• Identify customer needs and proactively offer solutions or product information.
• Collaborate with remote colleagues and cross-functional teams to enhance customer support.
• Maintain a high level of customer satisfaction and contribute to retention goals.
• Participate in regular virtual team meetings and training sessions.

Requirements

• Proven experience in a customer support or helpdesk role.
• Excellent verbal and written communication skills, adapted for remote communication.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Proficiency in using helpdesk software and CRM systems.
• Ability to work independently, manage time effectively, and maintain productivity in a remote environment.
• Customer-centric approach with a strong desire to help and resolve issues.
• High school diploma or equivalent; further education or certifications are a plus.
• Reliable high-speed internet connection and a dedicated home office space.
• Experience working remotely is highly preferred.
• Ability to adapt quickly to new tools and procedures.

Benefits

• Fully remote position offering excellent flexibility.
• Competitive salary and comprehensive benefits package.
• Opportunities for remote professional development and training.
• Health, dental, and vision insurance coverage.
• Generous paid time off and holidays.
• Home office stipend or equipment provision.
• Performance bonuses and recognition programs.
• A collaborative and supportive remote work culture.
• Career advancement opportunities in a growing sector.
• Company-provided software licenses and tools.