Clinical Support Specialist

Virtustant; South Africa; Remote; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Remote work

Competitive pay in USD or local pay

Job summary

Virtustant seeks a Clinical Support Specialist to move patient care between field clinicians, physicians, and internal teams, ensuring orders, labs, referrals, and communications reach completion.

You will collaborate with the Director of Nursing on specialty tracking, lab and supply coordination, and case conference prep, supporting field staff while clinical decisions remain with licensed clinicians.

Qualifications

• Experience in a Medicare-certified home health agency coordinating care.
• Ability to read physician orders including wound care, IV therapy, and labs.
• Ability to manage a high-volume workload across several systems and follow each item to completion.

Responsibilities

• Monitor patient communications and QA Center tasks in Kinnser or WellSky and messages in CareStitch.
• Triage incoming orders, labs, and progress notes for review.
• Review new physician orders and notify the assigned clinician of each order and changes.
• Route items needing scheduling, authorization, or another department to the right team.
• Act as a point of contact for field clinicians and the Clinical Support line.
• Provide clinical review within the workflow when needed.
• Communicate with physician offices about orders, results, and updates.
• Support follow-up of patients with specialized care needs such as wound care or IV therapy.

Skills

Communication

Care coordination

Clinical operations

Tools

EMR systems

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Kinnser

WellSky

CareStitch

Job description

Job Title: Clinical Support Specialist

About The Company

Our client is a Medicare-certified home health agency that provides clinical care and patient coordination services.

Job Description

You will keep patient care moving between field clinicians, physicians, and internal departments. You will carry each order, lab, supply request, referral, and patient communication through to completion.

You will work with the Director of Nursing or a licensed designee on specialty patient tracking, lab and supply coordination, order follow-up, documentation compliance, and case conference preparation. You will support field staff with workflow questions while clinical decisions remain with the field licensed clinician.

Responsibilities Of The Role

• Monitor patient communications and QA Center tasks in Kinnser or WellSky and messages in CareStitch
• Triage incoming orders, labs, and progress notes for review
• Review new physician orders and notify the assigned clinician of each order and any changes
• Route items that need scheduling, authorization, or another department to the right team
• Act as a point of contact for field clinicians and the Clinical Support phone line
• Provide clinical review within the workflow when needed
• Communicate with physician offices about orders, results, and patient updates
• Support the follow-up of patients with specialized care needs such as wound care, IV therapy, and lab monitoring
• Coordinate labs and medical supplies and follow each request through to completion
• Place community referrals with community partners or the patient's health plan
• Coordinate mobile medical services when a patient needs them
• Review selected referrals clinically when requested
• Track outstanding compliance documentation such as wound measurements and route it to the right clinician
• Complete clinical reviews for case conference to support recertification and discharge decisions
• Keep patients informed about their referrals and care coordination

Required Experience And Qualifications

• Experience in a Medicare-certified home health agency in care coordination and a clinical role
• Ability to read physician orders including wound care, IV therapy, and lab orders and results
• Ability to manage a high-volume workload across several systems and follow each item through to completion

Preferred Skills

• Excellent written and verbal communication, especially with clinicians and physician offices

Personality

• Comfortable working in a fast-paced, collaborative clinical operations team

Software & Tools

• Electronic Medical Record systems
• Microsoft Office including Excel, Outlook, and Teams
• Kinnser or WellSky
• CareStitch

Schedule

Full-time, 40 hours

Monday-Friday

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.