Clinical CS Associate - Global Support

Heidi; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work environment

Home office budget not specified

Global team collaboration

Job summary

Heidi is building a customer success motion by placing clinicians at the center of the experience. The Customer Success Associate will be the first human a practice meets, handling questions and guiding them to value with Heidi.

This role requires a clinical background and offers cross-timezone collaboration with teams in multiple regions. You will train, delight customers, and help shape a proactive, high-quality service motion.

Qualifications

• Medical or clinical background is required and preferred.
• Experience in fast-paced support or customer service roles.
• Ability to handle multiple conversations and tasks simultaneously.

Responsibilities

• Provide frontline support to Heidi SMB customers across time zones.
• Respond to inquiries via email quickly, accurately, and helpfully.
• Collaborate with CS and GTM teams to resolve issues and improve processes.

Skills

Clinical background

Fast pace

Multitasking

Bias for action

Customer focus

Tools

HubSpot

Intercom

Job description

Heidi is building a customer success motion by placing clinicians at the center of the experience. The Customer Success Associate will be the first human a practice meets, handling questions and guiding them to value with Heidi.

This role requires a clinical background and offers cross-timezone collaboration with teams in multiple regions. You will train, delight customers, and help shape a proactive, high-quality service motion.