Remote Customer Support Associate | Flexible Part-Time

Placements24; South Africa; Hybrid; ZAR 140,000 - 220,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Holidays

Remote training

Job summary

Placements24 is seeking a dedicated Remote Customer Service Agent to support clients via phone, email, and live chat from a home office in South Africa. The role emphasizes high-quality service, issue resolution, and clear communication across channels.

You will work autonomously in a fully remote environment, handling inquiries, navigating CRM systems, and maintaining accurate records while meeting SLAs and quality standards.

Qualifications

• Experience in customer service or helpdesk roles.
• Strong verbal and written communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Provide exceptional customer service via phone, email, and live chat support.
• Accurately diagnose and resolve customer issues, ensuring prompt and effective solutions.
• Maintain detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
• Inform customers about company services and products, providing guidance and support.
• Escalate unresolved issues to the appropriate internal teams or management.
• Adhere to established service level agreements (SLAs) and quality standards.

Skills

Customer service

Helpdesk

Remote work

Verbal communication

Written communication

CRM systems

Problem solving

Independence

Education

High school diploma

Tools

CRM software

Multiple software applications

Job description

Remote Customer Service Agent - Full Time

Our client is actively seeking a dedicated and highly communicative Remote Customer Service Agent to join their fully remote team, supporting clients from the comfort of their own homes. This role is vital for maintaining high levels of customer satisfaction through exceptional support across multiple channels. You will be responsible for handling inquiries, troubleshooting issues, and providing comprehensive assistance, all while working autonomously. This is an excellent opportunity for individuals seeking a flexible, home-based career, contributing significantly to the customer experience from anywhere in the world, with operations based out of Upington .

About the Role

Our client is actively seeking a dedicated and highly communicative Remote Customer Service Agent to join their fully remote team, supporting clients from the comfort of their own homes. This role is vital for maintaining high levels of customer satisfaction through exceptional support across multiple channels. You will be responsible for handling inquiries, troubleshooting issues, and providing comprehensive assistance, all while working autonomously. This is an excellent opportunity for individuals seeking a flexible, home-based career, contributing significantly to the customer experience from anywhere in the world, with operations based out of Upington .

Key Responsibilities

• Provide exceptional customer service via phone, email, and live chat support.
• Accurately diagnose and resolve customer issues, ensuring prompt and effective solutions.
• Maintain detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
• Inform customers about company services and products, providing guidance and support.
• Escalate unresolved issues to the appropriate internal teams or management.
• Adhere to established service level agreements (SLAs) and quality standards.

Requirements

• Previous experience in a customer service or helpdesk role, preferably in a remote capacity.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly.
• Proficiency in using computers, navigating multiple software applications, and familiarity with CRM systems.
• Strong problem-solving abilities and a proactive approach to customer care.
• Ability to work independently with minimal supervision in a dedicated remote workspace.
• High school diploma or equivalent is required; additional qualifications are a plus.

Benefits

• Competitive salary for a fully remote position, reflecting your expertise.
• Ultimate flexibility with a work-from-home arrangement.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company-recognized holidays.
• Opportunities for remote training and professional advancement in the Upington area and beyond.