Client Success & Support Specialist

Discovery Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Corporate & Employee Benefits is seeking a Client Support Consultant to deliver professional, efficient customer service in a contact centre environment. You will handle telephonic and email inquiries, investigate complaints, and strive to exceed client expectations in line with standards and protocols.

Requirements include Matric, 2 years in a contact centre, and excellent English communication. Proficiency with Microsoft Office and strong problem-solving skills are essential.

Qualifications

• Matric
• 2 years customer service experience in a Contact Centre environment
• Track record of client query resolution
• Excellent written and verbal communication skills in English
• Intermediate computer literacy in Microsoft Office
• Preference will be given to Employee Benefit experience

Responsibilities

• Providing telephonic and email support in the Customer Services Department.
• Responding to all queries, issues and problems raised internally and externally telephonically and via correspondence.
• Comprehensively understand and investigate complaints relating to policy, protocol and benefits.
• Tracking and identifying trends and revert with feedback to appropriate parties.
• Keeping accurate and comprehensive stats on a daily, weekly and monthly basis.
• Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
• Keeping abreast of Discovery Corporate & Employee Benefits schemes and products, protocols and policies.

Skills

Communication skills

Microsoft Office

Phone support

Email support

Interpersonal skills

Education

Matric

Tools

Microsoft Office

Job description

Discovery Corporate & Employee Benefits is seeking a Client Support Consultant to deliver professional, efficient customer service in a contact centre environment. You will handle telephonic and email inquiries, investigate complaints, and strive to exceed client expectations in line with standards and protocols.

Requirements include Matric, 2 years in a contact centre, and excellent English communication. Proficiency with Microsoft Office and strong problem-solving skills are essential.