Client Support Specialist – Employee Benefits

Discovery Limited; Sandton; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Discovery Limited is seeking a Client Support Consultant to deliver professional customer service in a busy contact centre. You will handle telephonic and email inquiries, investigate benefit-related questions, and work with internal teams to resolve issues in a timely and accurate manner.

The role requires Matric and strong English communication. Knowledge of Employee Benefits and Microsoft Office is preferred, with at least two years in a similar role and the ability to work independently and

Qualifications

• Matric and English proficiency required.
• Knowledge of Employee Benefits (retirement schemes and group risk) is advantageous.
• Minimum 2 years in a customer service role within a contact centre.
• Excellent written and verbal communication skills in English.
• Basic computer literacy including Microsoft Office.

Responsibilities

• Provide telephonic and email support in the Customer Services Department.
• Respond to queries and issues raised internally and externally.
• Investigate complaints relating to policy, protocols and benefits.
• Track trends and provide feedback to relevant parties.
• Maintain accurate daily, weekly and monthly statistics.
• Build relationships with external partners and internal departments to resolve queries.
• Stay updated on Discovery Corporate & Employee Benefits schemes and policies.

Skills

Customer service

Communication

Problem solving

Initiative

Teamwork

EQ

Education

Matric

Employee Benefits knowledge

Tools

Microsoft Office

Job description

Discovery Limited is seeking a Client Support Consultant to deliver professional customer service in a busy contact centre. You will handle telephonic and email inquiries, investigate benefit-related questions, and work with internal teams to resolve issues in a timely and accurate manner.

The role requires Matric and strong English communication. Knowledge of Employee Benefits and Microsoft Office is preferred, with at least two years in a similar role and the ability to work independently and