Client Success & Support Specialist

Pragma Global; Cape Town; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

Pragma Africa is seeking a Client Service Representative (CSR) to deliver high-quality client support within a dynamic call centre, focusing on building strong relationships with existing and prospective clients and providing efficient, solution-driven service.

The CSR serves as the primary contact for client queries, ensuring prompt resolution through clear communication, problem solving, and solid administrative support in asset management contexts.

Qualificações

• Matric (Grade 12) required.
• Minimum 1 year call centre experience.
• Strong computer literacy required.

Responsabilidades

• System administration using various software platforms.
• Meet monthly performance measures and quarterly targets.
• Maintain Service Level Agreement (SLA) standards.
• Follow through on the remedial action of the client concerns raised.
• Serve as the primary point of contact for assigned clients.
• Build and maintain strong client relationships through regular communication and support.
• Understand client needs and proactively offer solutions to enhance their experience.
• Collaborate with internal teams to resolve client issues efficiently.
• Maintain accurate records of client interactions using On key.

Conhecimentos

Call center experience

Computer literacy

Asset management

Oil & Gas sector

Retail sector

Formação académica

Matric (Grade 12)

Descrição da oferta de emprego

Pragma Africa is seeking a Client Service Representative (CSR) to deliver high-quality client support within a dynamic call centre, focusing on building strong relationships with existing and prospective clients and providing efficient, solution-driven service.

The CSR serves as the primary contact for client queries, ensuring prompt resolution through clear communication, problem solving, and solid administrative support in asset management contexts.