Remote Client Concierge & CRM Support Specialist

Assetara Limited; Pretoria; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Assetara Limited in Pretoria Dist 8, South Africa invites applications for a Client Relationship & Support Specialist. You will be the key contact for clients, delivering concierge-level account assistance and CRM administration.

This remote role emphasizes compliance, data protection, and disciplined time management. You will handle client communications, platform navigation, and escalation of issues within approved channels.

Qualifications

• Proven experience in client relationship management and remote support.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and ticketing tools.
• Knowledge of data protection and compliance requirements.

Responsibilities

• Provide professional client communication within the Assetara workspace and approved tools.
• Deliver concierge-style support including proactive outreach and platform guidance.
• Prioritize unread client threads, ensure SLA compliance, and manage outreach cadence.
• Maintain accurate client notes in the CRM without exposing personal data.
• Identify and escalate red flags, security incidents, or compliance breaches as required.

Skills

Client communication

CRM administration

SLA management

Escalation handling

Data protection & compliance

Job description

Assetara Limited in Pretoria Dist 8, South Africa invites applications for a Client Relationship & Support Specialist. You will be the key contact for clients, delivering concierge-level account assistance and CRM administration.

This remote role emphasizes compliance, data protection, and disciplined time management. You will handle client communications, platform navigation, and escalation of issues within approved channels.