Client Success Specialist – On‑Site (Bloemfontein)

Placements24; Bloemfontein; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary raises

Medical aid coverage

Retirement fund options

Generous vacation and sick leave

Professional development and training

Job summary

Placements24 in Bloemfontein is seeking a diligent Client Support Specialist to join our team. The role focuses on addressing inquiries, resolving issues, and ensuring clients succeed with our products and services in an on-site office setting.

You will respond across channels, maintain CRM records, and collaborate with colleagues to deliver exceptional service in a busy Bloemfontein environment.

Qualifications

• Experience in client support, customer service, or helpdesk.
• Excellent written and verbal communication skills.
• Proficient with CRM software and standard office apps.

Responsibilities

• Respond to client inquiries via phone, email, and in person.
• Provide clear information on products, services, and accounts.
• Troubleshoot and resolve client issues; escalate complex cases.
• Maintain accurate client interaction records in the CRM.
• Proactively communicate updates or changes to clients.
• Share knowledge and support colleagues to improve service.

Skills

Customer service

Communication skills

Client support experience

Tools

CRM software

Job description

Placements24 in Bloemfontein is seeking a diligent Client Support Specialist to join our team. The role focuses on addressing inquiries, resolving issues, and ensuring clients succeed with our products and services in an on-site office setting.

You will respond across channels, maintain CRM records, and collaborate with colleagues to deliver exceptional service in a busy Bloemfontein environment.