Client Success & Sales Operations Manager

Cari

Durban

On-site

ZAR 1,200,000 - 1,800,000

Full time

11 days ago

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Job summary

Nedbank in Durban, KwaZulu Natal, is seeking an experienced Client Service leader to manage escalated complaints, retain clients, and minimise reputational risk through guiding teams and improving processes. The role requires building strong relationships, delivering performance against targets, and ensuring compliance with governance and regulatory standards.

As a senior people manager, you will coach, develop talent, drive continuous improvement, and foster a client-centric culture aligned to

Qualifications

Strong accounting/regulatory knowledge in banking
Proven ability to lead large teams and manage client service
Experience implementing process improvements and performance metrics

Responsibilities

Share updates with management and identify areas for improvement.
Build strong relationships with stakeholders through regular communications.
Ensure recruitment, retention and training targets are met using preferred suppliers.
Contribute to transformation culture and strategy execution.
Address issues from culture surveys and implement action plans.
Deliver world-class client service and review work for quality and compliance.