Sales Support Manager : SME

Nedbank; Cape Town; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

Nedbank is seeking a senior leader to professionally resolve escalated complaints, retain clients and minimise reputational risk, while driving transformation aligned with Nedbank’s values.

The role focuses on leadership of a high-performing team, ensuring quality deliverables, and achieving transformational targets in recruitment, retention and training, while maintaining budget discipline.

Qualifications

• Matric/Grade 12 or NSC is essential.
• Advanced Diploma or Bachelor's in Finance, Accounting, Economics or related field preferred.
• 10 years banking experience with commercial banking focus.
• 6–10 years of people management and client-facing experience in retail banking.

Responsibilities

• Share best practices and provide updates and feedback to management.
• Build strong relationships and deliver client-centric service.
• Manage staff recruitment, retention and training processes within budget.
• Lead performance agreements, set clear goals, and provide regular feedback.
• Develop talent, monitor compliance with regulations and governance.

Skills

Leadership

Client service

Communication

Change management

Governance

Education

Matric/Grade 12 or NSC

Advanced Diploma or Bachelor's (Finance/Accounting/Economics)

Job description

To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .

Job Responsibilities

• Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
• Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
• Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
• Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Address issues raised in culture survey and improve results by creating action plans.
• Deliver worldclass service by encouraging a client-centric culture.
• Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
• Manage operational costs by spending within budget.
• Ensure quality deliverables by applying best practice and inspecting direct reports' work.
• Ensure direct reports understand and support Nedbank's vision, values and strategy.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Asses and develop own performance and behaviour through formal and informal feedback.
• Attend learning, seek coaching or other industry or technical learning events and opportunities.
• Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
• Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
• Manage team performance and development.
• Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
• Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• An Advanced Diploma or Bachelor’s Degree in Finance, Accounting, Economics, or any other relevant financial field.

Minimum Experience Level

• 10 years Banking Experience with majority of that experience being in a Commercial Banking environment.
• 6-10 years' experience in people management,client facing in retail banking environment.

Technical / Professional Knowledge

• Performance management
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Communication Strategies
• Client Service Management
• Diversity management
• Talent management
• Customer Focus
• Communication
• Earning Trust
• Facilitating Change
• Building Partnerships
• Aligning Performance for Success

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at [phone]

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]