Strategic Sales Support Leader — Banking & Client Excellence

Nedbank; Durban; On-site; ZAR 850,000 - 1,200,000; Full time

Job summary

Nedbank in Durban is seeking a senior operations/people leader to resolve escalated complaints, retain clients and minimise reputational risk. You will drive transformation targets, recruit and develop a high-performing team, and ensure world-class client service through a strong culture of accountability and collaboration.

The role requires extensive banking experience, leadership ability, and a track record in risk governance and performance management.

Qualifications

• Matric / Grade 12 or National Senior Certificate is required.
• Advanced Diploma or National 1st Degree is preferred.
• Advanced Diploma or Bachelor's in Finance/Accounting/Economics or related field.

Responsibilities

• Resolve escalated complaints and provide updates to management.
• Share best practices and identify development areas for improvements.
• Build relationships and drive client-centric service delivery.
• Align staff recruitment, retention and training with transformation targets.
• Deliver cost controls and ensure adherence to budgets.
• Provide leadership, coaching and succession planning for the team.

Skills

Performance management

Governance, Risk and Controls

Client Service Management

Diversity management

Talent management

Leadership

Communication Strategies

Building Partnerships

Earning Trust

Facilitating Change

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Advanced Diploma or Bachelor’s Degree in Finance, Accounting, Economics, or related

Job description

Nedbank in Durban is seeking a senior operations/people leader to resolve escalated complaints, retain clients and minimise reputational risk. You will drive transformation targets, recruit and develop a high-performing team, and ensure world-class client service through a strong culture of accountability and collaboration.

The role requires extensive banking experience, leadership ability, and a track record in risk governance and performance management.