Sales Support Leader: Client Success & Operations

Cari; Bloemfontein; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Nedbank is seeking a senior leader in the Free State to manage a high-performing team within the Client Service stream. The role focuses on resolving escalated complaints, reducing reputational risk, and delivering world-class client service.

Ideal candidates bring 10+ years banking experience, strong people management skills, and a proven track record in commercial banking environments. Current closing date and recruitment details are provided for consideration.

Qualifications

• Matric / Grade 12 / National Senior Certificate.
• Advanced Diplomas/National 1st Degrees.
• Advanced Diploma or Bachelor’s Degree in Finance, Accounting, Economics, or related field.

Responsibilities

• Share best practices, provide updates and feedback with management information and identify development areas.
• Operate within Nedbank values and drive performance improvements.
• Build strong relationships through regular communication and honest feedback.
• Oversee recruitment, retention and training processes and use preferred suppliers.
• Contribute to culture transformation via Nedbank initiatives and CSI activities.
• Address culture survey issues and implement action plans to improve results.
• Deliver world-class service by promoting a client-centric culture.
• Improve efficiency by reviewing processes and addressing capacity gaps.
• Manage resources within budget and ensure quality deliverables by direct reports.
• Lead and develop a high-performing team with regular performance conversations.
• Engage in contingency planning, capacity and systems management, and regulatory adherence.

Skills

Leadership

Customer focus

Communication

Team management

Education

Advanced Diploma/National 1st Degree

Bachelor’s Degree (Finance/Economics)

Job description

Nedbank is seeking a senior leader in the Free State to manage a high-performing team within the Client Service stream. The role focuses on resolving escalated complaints, reducing reputational risk, and delivering world-class client service.

Ideal candidates bring 10+ years banking experience, strong people management skills, and a proven track record in commercial banking environments. Current closing date and recruitment details are provided for consideration.