Client Success & Renewals Specialist

Cherry Assistant Llc; South Africa; Hybrid; ZAR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Flexible and remote working options

Learning and development opportunities

Competitive salary with benefits

Job summary

Oracle Health seeks a high-performing Healthcare Industry Account Executive to lead strategic growth across South Africa's healthcare sector. You will drive revenue by selling EHR/EMR, HIS and broader digital healthcare applications to hospitals, ministries and payers, engaging executives and clinical leaders with a consultative approach.

The role requires deep healthcare domain knowledge, a proven sales track record, and the ability to build long-term strategic relationships while navigating

Qualifications

• 8+ years of successful sales experience in healthcare technology or related software solutions.
• Experience selling EHR/EMR, HIS or similar clinical healthcare applications.
• Strong understanding of clinical workflows and healthcare environments.
• Experience managing complex, multi-stakeholder sales processes in South Africa.

Responsibilities

• Build strong relationships with corporate enterprise clients across South Africa.
• Lead healthcare technology sales cycles from opportunity identification to close.
• Develop strategic territory and account plans within public and private healthcare.
• Collaborate with internal teams to deliver commercial proposals and secure renewals.
• Maintain accurate pipeline management and forecast updates.

Education

Bachelor's degree in business, Healthcare, Information Technology, Life Sciences or a related field

Tools

EHR/EMR

HIS

Job description

Healthcare Industry Account Executive

Johannesburg Oracle

Job Description

Job Description
Oracle is a global leader in cloud technology, helping organizations innovate, transform, and achieve better business outcomes through industry-leading applications, infrastructure, and healthcare solutions. Oracle Health combines advanced healthcare technologies with enterprise-grade cloud applications to empower healthcare organizations to improve patient outcomes, enhance operational efficiency, and accelerate digital transformation.
Oracle is seeking a high-performing, customer-focused Healthcare Industry Account Executive to drive strategic growth across healthcare markets in South Africa. This role is responsible for developing and executing sales strategies that expand Oracle's footprint within healthcare providers, health systems, ministries of health, public health organizations, payers, and related healthcare entities.
This role will focus primarily on clinical healthcare technology solutions, including Electronic Health Records (EHR/EMR), Hospital Information Systems (HIS), and related digital healthcare applications, with an expanding scope covering broader healthcare enterprise platforms, including ERP, HCM, and CRM.
The successful candidate will bring a combination of deep healthcare industry knowledge, proven clinical technology sales experience and strong commercial acumen, with the ability to engage healthcare executives, clinical leaders and government stakeholders.
Working as Oracle Health's key sales representative in South Africa, you will be responsible for developing strategic customer relationships, identifying new business opportunities and building a sustainable sales pipeline across public and private healthcare organisations.

What you will do

Healthcare Sales & Business Development

• Drive new business development and revenue growth across the South African healthcare market, with a primary focus on clinical healthcare technology solutions and related digital healthcare applications including ERP, HCM, EPM and CRM.
• Develop and execute strategic territory and account plans, identifying opportunities within public and private healthcare organisations.
• Lead complex healthcare technology sales cycles from opportunity identification through negotiation and contract closure.
• Build and manage a strong sales pipeline, identifying new opportunities within existing and prospective healthcare accounts.
• Position Oracle Health's EHR/EMR, HIS and wider clinical applications portfolio to support healthcare digital transformation.
• Identify opportunities to introduce Oracle's broader enterprise applications, analytics and AI capabilities where relevant.

Healthcare Industry & Clinical Expertise

• Demonstrate a strong understanding of clinical workflows, healthcare information systems and the operational challenges faced by healthcare providers.
• Good understanding of ERP and HCM solution functions
• Engage confidently with clinical stakeholders, hospital leadership, CIOs and other healthcare decisionmakers.
• Understand the role of EHR/EMR and HIS applications in improving patient care, clinical efficiency and healthcare delivery.
• Stay informed on healthcare technology trends, digital health initiatives, regulatory requirements and market developments in South Africa.

Government & Executive Relationship Management

• Develop and maintain strategic relationships with healthcare providers, hospital groups, government health organisations and senior decisionmakers.
• Navigate complex public-sector procurement processes, tenders and multi-stakeholder healthcare sales engagements.
• Position Oracle as a trusted strategic partner in healthcare technology and digital transformation initiatives.

Territory Management & Collaboration

• Independently manage and develop the South African healthcare territory, identifying market opportunities and building long-term account strategies.
• Collaborate with Oracle's Solution Engineering, Consulting, Customer Success and Industry Specialist teams to develop and execute winning sales strategies.
• Maintain accurate pipeline management, forecasting and opportunity tracking.
• Represent Oracle Health at healthcare industry events, executive meetings and customer engagements.

Required Experience

• Bachelor's degree in business, Healthcare, Information Technology, Life Sciences or a related
• 8+ years of successful sales experience, with a strong track record in healthcare technology, clinical information systems or related healthcare software solutions.
• Demonstrable experience selling Electronic Health Record (EHR/EMR), Hospital Information Systems (HIS) or comparable clinical healthcare applications.
• Strong understanding of clinical healthcare environments, clinical workflows and the challenges facing healthcare providers.
• Proven experience developing new business, managing strategic healthcare accounts and achieving sales targets.
• Experience managing complex, consultative sales cycles involving multiple stakeholders, including clinical, IT, procurement and executive decision-makers.
• Experience selling into the South African healthcare market, ideally across public and private healthcare organisations.
• Ability to independently develop a territory, create pipeline and manage strategic opportunities.
• Strong communication, negotiation, presentation and executive relationship management skills.

Preferred Experience

• Experience selling healthcare technology solutions into South African government health departments or public-sector healthcare organisations.
• Established relationships with South African hospital groups, healthcare providers and healthcare decision-makers.
• Experience selling Oracle Health, Cerner, MEDITECH, InterSystems TrakCare or other enterprise clinical information systems.
• Knowledge of healthcare interoperability, clinical data integration, analytics and AI-enabled healthcare solutions.
• Experience selling broader enterprise applications such as ERP, HCM, SCM, CX or EPM.
• Experience managing large, multi-year healthcare technology contracts and formal government tenders.
• Experience working across multiple African markets or geographically dispersed territories.

Preferred Competencies

• Strategic and consultative sales mindset.
• Strong healthcare industry credibility and clinical technology knowledge.
• Proven ability to identify, develop and close complex sales opportunities.
• Executive presence and ability to influence senior clinical and business stakeholders.
• Self-motivated, disciplined and comfortable working independently.
• Strong commercial acumen and results-oriented approach.
• Ability to collaborate effectively across geographically dispersed teams.
• Passion for healthcare innovation and improving patient outcomes.

Expectations

• Willing to travel as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working options so you can do your best work
• Learning and development opportunities to advance your career
• An inclusive culture that celebrates what makes you unique
• In line with our obligations under the Employment Equity Act 1998, preference will be given to candidates from designated groups
• We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace for all applicants and employees. We believe that a diverse workforce strengthens our organization and enhances our ability to serve our community effectively.
• We are consistent with applicable laws, all qualified candidates will be considered for employment without regard to age, ancestry, citizenship, color, disability status, gender identity or expression, genetic information, immigration status, marital status, national origin, political affiliation, protected veteran status, race, ethnicity, religion, sexual orientation, or any other characteristic protected by local law.
• We actively encourage applications from candidates belonging to underrepresented groups, including but not limited to individuals with disabilities, and members of designated groups in line with Employment Equity Act. Our commitment extends to providing reasonable accommodations during the application process for all candidates who may require assistance due to a disability.

About Us Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

The Opportunity

In this role, you will take full ownership of an active and loyal enterprise client portfolio. You will enjoy strong technical backing from certified cloud engineers to help you deliver excellent results. Your work will directly ensure client satisfaction while expanding your expertise in modern cloud technologies.

Job Description

• Build strong, trusted business relationships with assigned corporate enterprise clients across South Africa.
• Host regular review sessions with client technical managers and key decision‑makers.
• Check monthly cloud billing statements to make sure client invoicing stays clear and accurate.
• Identify practical opportunities to help existing clients adopt new Microsoft Azure services.
• Team up with internal cloud architects to prepare clear commercial proposals for clients.
• Manage contract renewals smoothly to secure long‑term client retention and satisfaction.
• Keep client interaction notes and active account progress up to date in the CRM.

What You Need to Apply

• Grade 12 Senior Certificate or equivalent qualification.
• At least 3 to 5 years of successful account management experience within the IT sector.
• Direct experience handling Microsoft Azure solutions or Cloud Solution Provider (CSP) licensing accounts.
• Proven track record of working comfortably with corporate IT managers and procurement teams.
• Confident communication, presentation, and contract negotiation skills.
• Relevant Microsoft certifications (such as AZ-900) or an IT qualification will be a distinct advantage.
• A positive attitude, a willingness to learn, and a genuine commitment to team collaboration.

Identify, prospect and secure new clients to drive business growth and increase market share.

Build and maintain strong relationships with key business-to-business customers and mass retail accounts.

Identify decision‑makers and develop effective sales approaches, proposals and presentations.

Introduce new products and services while identifying opportunities to grow existing accounts.

Explore new markets, customer segments and distribution channels to maximise revenue.

Develop new sales channels in line with product launches and business objectives.

Monitor market trends, customer needs and competitor activity to identify growth opportunities.

Collaborate with internal sales, marketing and other departments to deliver effective sales strategies.

Manage customer commitments and communicate changes in demand to relevant stakeholders.

Maintain accurate stock management information and rolling sales forecasts.

Monitor account performance and consistently work towards achieving sales targets.

A degree in Marketing, Business or a related field, or equivalent relevant business experience.

Proven track record of sales success and business development.

Experience in business-to-business sales.

Experience managing mass retail customers and accounts.

Strong product knowledge and an understanding of consumer market trends.

Excellent verbal and written communication and presentation skills.

Strong negotiation, relationship-building and commercial skills.

Good computer literacy and the ability to manage multiple priorities.

A proactive, achievement-driven approach with the ability to adapt to changing market conditions.

Minimum education – BCom degree required.

Minimum applicable experience – 13 years' experience in sales, account management, customer service or a related commercial environment.

Experience in an FMCG, wholesale, retail or distribution environment.

Experience dealing with customers and managing customer accounts.

Experience processing and following up on customer orders.

Experience working towards sales targets and identifying opportunities to increase sales.

Experience working with internal teams to resolve customer queries and ensure efficient service delivery.

Strong interpersonal and customer relationship management skills.

Good verbal and written communication skills.

Strong sales and negotiation skills.

Good numerical and commercial understanding.

Strong administration and organisational skills.

Ability to manage multiple customer accounts and priorities.

Good computer literacy, including Microsoft Office.

Attention to detail and accuracy.

Ability to work independently and as part of a team.

Target-driven and results-oriented.

Proficient in Afrikaans and English.

Own transport and license.

Willingness to travel to customers when required.

Goal – manage day-to-day client communication and campaign delivery.

Draft and edit press releases, pitches, social media content, and reports.

Build strong media relationships and secure coverage across print, online, radio, and TV.

Coordinate interviews, events, activations, and stakeholder communications.

Track campaign performance and prepare client reports.