Client Success & Onboarding Manager

Ditto Hire; Cape Town; On-site; Full time

Job summary

A dynamic technology firm in Cape Town is seeking a Client Service Manager to enhance customer experiences and optimize service processes. In this role, you'll oversee the onboarding process, build strong client relationships, and collaborate with tech teams to continually improve offerings. The ideal candidate possesses a degree in business, 3+ years of client service experience, and excellent communication skills. Join us to make a significant impact on our customer journey while working in a supportive team environment.

Qualifications

• 3+ years of experience in client service.
• Self-starter who can work independently and collaboratively.
• Excellent English verbal and written communication skills.

Responsibilities

• Own responsibility for the customer onboarding process.
• Support continuous development of the customer experience.
• Develop and maintain strong relationships through excellent work quality.

Skills

Effective communication

Analytical skills

Project management

Client-centric mindset

Education

Degree in business or related field

Job description

A dynamic technology firm in Cape Town is seeking a Client Service Manager to enhance customer experiences and optimize service processes. In this role, you'll oversee the onboarding process, build strong client relationships, and collaborate with tech teams to continually improve offerings. The ideal candidate possesses a degree in business, 3+ years of client service experience, and excellent communication skills. Join us to make a significant impact on our customer journey while working in a supportive team environment.