Client Success Manager - Digital & Creative Projects

Sandi Crowther Recruitment; KwaZulu-Natal; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Sandi Crowther Recruitment is seeking an experienced Account Manager to build and maintain strong client relationships and translate requirements into actionable briefs for creative and digital teams. You will coordinate multiple projects, manage priorities, monitor progress and ensure deadlines are met while delivering exceptional service and identifying opportunities to grow existing accounts.

This role suits a confident communicator with strong organisational skills and a proactive,

Qualifications

• Relevant Degree or Diploma in Marketing, Business, Communications or a related field.
• Minimum 2 years' experience in account management, project coordination or a similar client-facing role, ideally within a marketing or digital agency.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities, with the confidence to manage multiple projects and deadlines.
• Ability to develop clear briefs, coordinate teams and maintain high standards of work.
• Proactive, solutions-focused approach with excellent attention to detail.
• Commercial awareness and the ability to identify opportunities to add value to client accounts.
• Familiarity with digital marketing campaigns, website projects and project management tools would be advantageous.

Responsibilities

• Build and maintain strong client relationships, acting as the key point of contact for day-to-day communication, project updates and deliverables.
• Translate client requirements into clear, actionable briefs for creative and digital teams.
• Coordinate multiple projects, allocating tasks, managing priorities and ensuring deadlines are met.
• Monitor project progress, follow up on outstanding tasks and proactively resolve challenges.
• Review creative and digital deliverables to ensure quality, accuracy and alignment with client briefs.
• Manage client expectations, communicate project updates and coordinate feedback and revisions.
• Identify opportunities to improve processes, enhance client satisfaction and grow existing accounts.
• Work collaboratively with internal teams to ensure projects run efficiently and clients receive excellent service.

Skills

Relationship management

Project coordination

Communication skills

Time management

Brief writing

Digital marketing familiarity

Commercial awareness

Project management tools

Education

Bachelor's degree or diploma

Job description

Sandi Crowther Recruitment is seeking an experienced Account Manager to build and maintain strong client relationships and translate requirements into actionable briefs for creative and digital teams. You will coordinate multiple projects, manage priorities, monitor progress and ensure deadlines are met while delivering exceptional service and identifying opportunities to grow existing accounts.

This role suits a confident communicator with strong organisational skills and a proactive,