BMC Helix ITSM Specialist - Systems Admin & Integrations

ATS Client; Cape Town; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

ATS Client in Cape Town seeks a highly skilled BMC Helix ITSM Specialist to optimize ITSM platforms, configure, maintain, and evolve the BMC Helix ecosystem in alignment with ITIL best practices.

The role covers system configuration, access control, development of workflows, integrations with enterprise systems, and ongoing performance tuning to ensure high availability and scalable service delivery.

Qualifications

• Strong hands-on experience with BMC Helix ITSM / Remedy.
• Proficiency in BMC Helix Developer Studio and AR System (Action Request System).
• Experience with Atrium Integrator (AI) and system data integrations.
• Solid understanding of ITIL processes (Incident, Problem, Change Management).
• Experience working in SaaS environments, APIs, and web services.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• System Configuration & Maintenance: Administer and support BMC Helix ITSM modules including Incident, Problem, Change, Asset, and Knowledge Management.
• User & Access Management: Configure and manage user roles, permissions, and licensing within the AR System server; maintain secure access controls.
• Customization & Development: Design and implement workflows, forms, and business rules tailored to business requirements; enhance system functionality.
• Integrations: Integrate BMC Helix with enterprise systems, CMDB, and monitoring tools; work with APIs and SaaS-based integrations.
• Monitoring & Performance Optimization: Proactively monitor system health and performance; troubleshoot issues and implement improvements for high availability.
• Upgrades & System Enhancements: Manage system upgrades, patches, and migrations; ensure minimal downtime and seamless transitions.
• Service Catalog Management: Develop, configure, and troubleshoot complex service catalog workflows.
• Documentation & Reporting: Maintain comprehensive technical documentation and SOPs; configure and generate system reports and dashboards.

Skills

BMC Helix ITSM

AR System

Atrium Integrator

ITIL processes

APIs & SaaS

Troubleshooting

Education

Tools

Job description

ATS Client in Cape Town seeks a highly skilled BMC Helix ITSM Specialist to optimize ITSM platforms, configure, maintain, and evolve the BMC Helix ecosystem in alignment with ITIL best practices.

The role covers system configuration, access control, development of workflows, integrations with enterprise systems, and ongoing performance tuning to ensure high availability and scalable service delivery.