Administrator: Client Services

BCXP; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCX is seeking an IT service management support role based in Gauteng to assist with configuration information, documentation, and coordination across teams. The role includes maintaining SHEQ compliance and client storerooms, plus data integrity work in the CMDB.

The ideal candidate will have ITIL familiarity, strong communication skills, and at least 2 years in a complex IT environment, with equivalent qualifications. This is an on-site position with long hours as needed.

Qualifications

• 2+ years of experience in a similar IT environment.
• Familiarity with ITIL processes is preferred.
• Relevant national qualifications (NQF 4 / Grade 12 or diploma).

Responsibilities

• Compile and distribute reports to SIMs and the Client.
• Maintain SHEQ administration tasks on client site.
• Manage and maintain IT storerooms on client site.
• Interface with process owners and technical support teams.
• Review resource activities of team members and at customer level.
• Perform analysis of data used for customer reporting.
• Monitor process activities in the environment.
• Verify quality of information in the CMDB.
• Escalate inconsistencies in CMDB to relevant support teams.
• Review and audit data integrity of the CMDB.

Skills

ITIL Service Management

Microsoft Office

Communication

Data Management

Customer Service

Education

NQF 4 / Grade 12 National Diploma

Job description

To provide accurate information on configurations and their documentation to support all the other Service Management processes, assi st team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.

Key Deliverables / Primary Functions

• Compile and Distribute Reports to SIM’s and the Client
• Maintain SHEQ administration tasks on client site
• Manage and maintain IT Storerooms on client site
• Interface with Process Owners and technical support teams
• Review Resource Activities of team members and on Customer level
• Perform Analysis of Data used for Customer reporting
• Monitor Process Activities in the environment
• Verify Quality of Information in the CMDB
• Escalate Inconsistencies in CMDB to relevant support teams
• Review and Audit Data Integrity of the CMDB

Core Functional Skills & Capabilities

ITIL Service Management

Microsoft Office

Communication

Data Management

Customer Service

Core Behavioural Competencies

Job Match

Persuading and Influencing

Working with people

Writing and Reporting

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Experience

2 years exp or more in a similar position, within a complex IT environment

Certifications

ITIL 4 Foundation preferred

Level of Engagement & Span of Control

Span of Control 0

Level of Engagement Interacting with clientsas well as relevant stakeholders within BCX.

Special Requirements / Employment Condition

Ability to work extended /long hours as and when required