Client Retention & Renewal Specialist

Deposita; Midrand; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Deposita South Africa, a leading cash & payment solutions company, invites applications for a Client Retention Administrator to join our Midrand office.

The role provides comprehensive support to the retention and business development teams to strengthen client relationships and ensure service levels, renewals, addendums, FICA, quotations, and proposals are executed accurately while communicating Deposita’s full service offerings.

Qualifications

• Grade 12 or equivalent is required.
• Relevant tertiary qualification in Sales, Administration or Customer Services preferred.
• Minimum 2–3 years of experience in Customer Retention or Sales Administration.

Responsibilities

• Maintain customer renewal plans and renewal strategies.
• Ensure compliance with SATMETRIX and Risk 360.
• Support target to maintain high customer retention rate.
• Update and track renewal logs, PI Tracker and addendum logs.
• Prepare quotations, contract suites, FICA documents, addendums and proposals.
• Facilitate on-site and off-site customer demos and trade shows.
• Follow up on open or new client tickets and queries.
• Maintain professional relationships with channel partners, BDEs, and internal stakeholders.

Skills

Computer literacy

Customer relations

Organized & detail-oriented

Patience & resilience

Data interpretation

Team collaboration

Goal understanding

Education

Grade 12 / Matric Equivalent

Tertiary qualification in Sales/Admin

Tools

Google Workspace

MS Office

Job description

Deposita South Africa, a leading cash & payment solutions company, invites applications for a Client Retention Administrator to join our Midrand office.

The role provides comprehensive support to the retention and business development teams to strengthen client relationships and ensure service levels, renewals, addendums, FICA, quotations, and proposals are executed accurately while communicating Deposita’s full service offerings.