Client Liaison Officer

Mediclinic International; Sandton; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Mediclinic Southern Africa is forming a talent pool for a Client Liaison Officer to support the Sandton Design Studio and bridge internal units with the creative team. The role focuses on ensuring clear briefs and professional outputs to meet business objectives.

You will coordinate requests, manage relationships with vendors and business units, and maintain thorough project records. A January 2027 start is anticipated, with opportunities to grow within a high-performing customer experience

Qualifications

• 5+ years in client service or account management in a creative agency environment.
• Experience handling client complaints.
• Experience in project management (desirable).

Responsibilities

• Coordinate and manage incoming creative requests, ensuring clear and accurate briefs.
• Build and maintain strong internal and external relationships with vendors and business units to understand needs and priorities.
• Maintain organised records, approvals, and project documentation in the studio system.
• Support the Design Studio Manager with project tracking, reporting, and workflow improvements.
• Demonstrate a proactive attitude toward improving team processes and relationships.

Skills

Interpersonal skills

Communication skills

Attention to detail

Accountability & Ownership

Adaptability & Change agility

Analytical & Reporting skills

Project management principles

Brand guidelines

Education

Certificate in Business Administration or Marketing/ Communications

Tools

Microsoft Office Packages

Job description

ER24 Contact Centre – Cell C 112, Mediclinic Southern Africa Corporate Office| Sandton | South Africa

Permanent

MAIN PURPOSE OF JOB

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Client Liaison Officer ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Client Liaison Officer opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

To serve as the key link between internal business units and the in-house creative team, managing the flow of projects from briefing to delivery. The Client Liason Officer ensures that creative outputs are well-briefed to meet business objectives and uphold the studio’s professional standards .

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Certificate in Business Administration or Marketing/ Communications

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• 5 years of experience in client service or account management in a creative agency environme nt / account management
• Client complaints

DESIRED EXPERIENCE

• Experience in Project Management

KEY RESPONSIBILITY AREAS

• Coordinate and manage incoming creative requests, ensuring clear and accurate briefss
• Build and maintain strong internal and external relationships with vendors and business units to understand needs and priorities
• Maintain organised records, approvals, and project documentation in the studio system
• Support the Design Studio Manager with project tracking, reporting, and workflow improvements
• Demonstrate a proactive attitude toward improving team processes and relationships by sharing constructive feedback, supporting new initiatives, and helping to strengthen the agency’s service culture

REQUIRED JOB SKILLS AND KNOWLEDGE

• Corporate identity, tone, style, character, and brand guidelines
• Computer software packages, including Microsoft Office Packages
• Project management principles and process
• Analytical and Reporting Skills
• Interpersonal and Communication Skills
• Attention to Detail
• Accountability & Ownership
• Adaptability & Change Agility

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.