CLIENT LIAISON OFFICER

VSC Solutions; Johannesburg; On-site; ZAR 180,000 - 220,000; Full time

Job summary

VSC Solutions in Johannesburg is seeking an entry-level Client Liaison Officer to join our team. This office-based role focuses on customer liaison and logistics coordination, acting as the go-to contact for delivery queries and route planning insights to ensure seamless supply chain experiences.

The role emphasizes building rapport with clients and drivers, reporting vehicle events, and collaborating with planning to improve processes.

Qualifications

• Supply chain understanding through study or experience.
• Clear and definite communication with clients, drivers and superiors (written and verbal).
• Intermediate knowledge of Excel and Word.
• Ability to communicate effectively and understand people.
• Ability to function under stress and maintain performance.

Responsibilities

• Route adherence management.
• Daily liaison to stores.
• Daily handling of delivery queries.
• Daily providing assistance to drivers.
• Daily vehicle event acknowledgement and reporting.
• Daily/Weekly/Monthly vehicle abuse management.
• Liaise with the planning team to identify and improve planning.

Skills

Supply Chain

Communication

People skills

Stress tolerance

Education

Road Transport Diploma

Logistics B.Com or similar

Tools

Excel

Word

Job description

Job Details

Career Index: Client Liaison Officer

Posted on June 30, 2026

Strategic Business Unit: Supply Chain Planning

Job Title: Client Liaison Officer

Job Type: Entry level

Purpose Of Position

We are looking for a proactive, solutions-oriented Client Liaison Officer to join our team in Johannesburg. This office-based role combines elements of customer liaison, and logistics coordination. You will be the go‑to contact for customer delivery queries, route planning insights, ensuring a seamless experience across the supply chain.

Summary of key job outputs / Key performance areas (KPA’s)

• Route adherence management.


• Daily Liaison to stores.


• Daily Handling delivery queries.


• Daily Providing assistance to drivers.


• Daily Vehicle event acknowledgement and reporting.


• Daily /Weekly / Monthly Vehicle abuse management.


• Daily Liaise with the planning team in order to identify and improve planning.

Experience We’re Looking For

The focus of this job is on achieving results that will create tangible value for the customer. Daily functions are initially for the most part repetitive, but new and creative ways should always be sought out to achieve additional benefits. Self‑assurance and the confidence to purposely drive towards results while constantly problem‑solving is important. The emphasis on building rapport and relationships with individuals, clients and groups requires an outgoing, professional, poised and persuasive communication style. The job requires the ability to act independently, a sense of urgency and the confidence to handle challenges, full commitment to the success of the business and high standards of work quality are expected in this position. The emphasis is on results and value creation to the client. The job environment is mostly constant, but it is expected of individuals to be open to new and innovative ways to satisfy the client’s requirements.

Desired Skills That Will Be Beneficial

SKILLS COMPETENCIES

Supply Chain: A clear understanding of the Supply Chain either through study or experience.

Communication: Clear and definite communication ability with regards to clients, drivers and superiors (written and verbal).

Computer literacy: An intermediate knowledge of Excel, Word.

People skills: Ability to communicate and understand people.

Coping with stress: Ability to function at optimal levels in stressful environments.

Experience Required

As this is an entry level position either one of the following is required: 1 year experience within the distribution industry or a qualification within Logistics. Exposure and intermediate understanding of Microsoft and relevant programs.

Qualifications Required

• Minimum Road Transport Diploma or Logistics B.com or similar qualification.

Pace & Variety Of Activities

• Certain degree of problem solving required.


• Organised individual, work within specific boundaries


• Medium paced environment


• Understanding business processes & development solutions

Focus

• Results focus


• Idea generation, innovative and creative problem solving


• Rapport and relationship building focused on achieving results


• Attention to detail


• Providing customers with a friendly and professional update of delivery statuses.

Decision Making

• Problem solving orientation


• Collaborative decision-making


• Well thought out & planned decision making

Delegation and Leadership Style

• Individual with a strong personality and that is a team player.


• Working within a team focused on specific results

Communication & Collaboration

• Extroverted, confident, professional, enthusiastic, persuasive


• Stimulates others to action


• Clear & defined communication both internally & externally


• Collaboration focused on results