Branch Manager – Operations

Jobtailor; eMalahleni; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Jobtailor is seeking an experienced Branch Operations Manager for its South Africa network. You will lead staff, align strategic branch initiatives with organizational goals, and optimize resources to deliver the Service Catalogue while driving revenue, profitability, and client retention.

You will also drive growth, ensure operational excellence, and collaborate with shared functions to maintain quality and compliance across all KPIs.

Qualifications

• Matric (Essential).
• Diploma or Degree in Transport, Logistics or Supply Chain and/or Business Management/Administration (Essential).
• Minimum of 5 years people management experience.
• Minimum of 5 years in operations management, especially logistics, warehousing and projects.
• Minimum of 5 years in IR-related issues.
• Minimum of 5 years in customer relationship management.
• Minimum of 5 years in transport management.
• Minimum of 5 years in courier operations.
• 3 years budgeting and financial controls experience.
• Ability to read and understand P&Ls.
• Ability to travel within South Africa as required.
• Comprehensive knowledge of the LRA and BCEA.
• Hands-on experience in Industrial Relations, including disciplinary enquiries.
• Self-motivated and assertive.
• Good communication skills.
• Ability to manage and develop team skills and leadership.
• Ability to implement new projects with project teams.
• Experience in operations and liaison with clients and branches.
• Proven track record in managing projects.
• Intermediate proficiency in MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Manage the staff, resources and clients of the branch
• Align and execute branch strategic deliverables with overall organizational objectives
• Measure and optimally utilize branch resources to deliver the Service Catalogue to clients
• Manage revenue completeness, financial performance, gross profit profitability and client retention
• Support growth and new business for the branch
• Manage operational excellence and compliance within the branch
• Deliver organizational objectives through communication, measurement and staff motivation
• Interface with shared functions to ensure cooperation and interaction
• Manage and deliver the Service Catalogue to clients
• Manage branch cost and productivity to ensure efficiency and effectiveness
• Ensure compliance with internal and external controls and global and local KPIs
• Deliver the bottom-line budget commitment
• Identify business opportunities and risks affecting the operating environment and shareholder commitments
• Manage employee performance and growth
• Manage and control resources and risk
• Perform relevant administrative duties
• Interact with customers at all levels, in person and by telephone
• Maintain and enforce systems, processes and controls through continuous improvement
• Analyze customer dissatisfaction, delivery failures, complaints and damages to determine root causes and corrective actions
• Manage daily operational performance to achieve performance metric targets
• Ensure all owned, leased, hired, rented and supplier-provided vehicles are roadworthy and legally compliant
• Implement, support, monitor, control and sustain QSHE management systems and requirements
• Ensure work processes align with approved quality management systems and legal and commercial requirements

Skills

Operations Management

Customer Relationship Management

Financial Controls

Logistics Management

People Management

Team Leadership

Communication Skills

Problem-Solving

Education

Matric

Diploma or Degree in Transport, Logistics or Supply Chain

Business Management/Administration

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Webcost

SAP

Job description

• Manage the staff, resources and clients of the branch
• Align and execute branch strategic deliverables with overall organizational objectives
• Measure and optimally utilize branch resources to deliver the Service Catalogue to clients
• Manage revenue completeness, financial performance, gross profit profitability and client retention
• Support growth and new business for the branch
• Manage operational excellence and compliance within the branch
• Deliver organizational objectives through communication, measurement and staff motivation
• Interface with shared functions to ensure cooperation and interaction
• Manage and deliver the Service Catalogue to clients
• Manage branch cost and productivity to ensure efficiency and effectiveness
• Ensure compliance with internal and external controls and global and local KPIs
• Deliver the bottom-line budget commitment
• Identify business opportunities and risks affecting the operating environment and shareholder commitments
• Manage employee performance and growth
• Manage and control resources and risk
• Perform relevant administrative duties
• Interact with customers at all levels, in person and by telephone
• Maintain and enforce systems, processes and controls through continuous improvement
• Analyze customer dissatisfaction, delivery failures, complaints and damages to determine root causes and corrective actions
• Manage daily operational performance to achieve performance metric targets
• Ensure all owned, leased, hired, rented and supplier-provided vehicles are roadworthy and legally compliant
• Implement, support, monitor, control and sustain QSHE management systems and requirements
• Ensure work processes align with approved quality management systems and legal and commercial requirements

Requirements

• Matric (Essential)
• Diploma or Degree in Transport, Logistics or Supply Chain, and/or Business Management/Administration (Essential)
• Minimum of 5 years people management experience
• Minimum of 5 years’ experience in operations management, particularly logistics, warehousing and projects
• Minimum of 5 years’ experience with IR-related issues
• Minimum of 5 years’ experience in customer relationship management
• Minimum of 5 years’ experience in transport management
• Minimum of 5 years’ experience in courier operations
• 3 years’ budgeting and financial controls experience
• Ability to read and understand P&Ls
• Ability to understand and identify cost trends
• Experience with forecasting, purchase orders and web costing
• Own vehicle with a valid driver's license
• Ability to travel within South Africa as required
• Comprehensive knowledge of the LRA and BCEA
• Hands‑on experience in Industrial Relations, including disciplinary enquiries
• Self‑motivated and assertive
• Good communication skills
• Ability to manage and develop team skills and leadership
• Ability to implement new projects with project teams
• Previous experience in operations and liaison with clients and branches (elective)
• Proven track record in managing projects (elective)
• Intermediate proficiency in MS Word, Excel, PowerPoint and Outlook
• Intermediate proficiency in Webcost/SAP

Core Competencies

Demonstrates strong capabilities in operations management, logistics, and customer relationship management, with a focus on financial performance and compliance. Proven ability to lead teams, manage resources effectively, and implement strategic initiatives to drive branch success.

Highest-signal resume keywords

• Operations Management
• Customer Relationship Management
• Financial Controls
• Logistics Management
• People Management

ATS Optimization Keywords

Hard Skills

• Budgeting
• P&L Analysis
• Cost Trend Identification
• Forecasting
• Transport Management
• Courier Operations
• Industrial Relations
• Project Management
• Compliance Management
• Service Delivery

Soft Skills

• Communication Skills
• Team Leadership
• Self‑Motivated
• Assertiveness
• Problem‑Solving

Industry Keywords

• Logistics
• Supply Chain
• Transport
• Warehousing
• Quality Management Systems
• LRA
• BCEA
• Operational Excellence
• Client Retention
• Service Catalogue

Tools & Technologies

• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook
• Webcost
• SAP