Client Success Manager

Print Outsource International; Johannesburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

A client-focused company in Johannesburg is seeking a Client Success Manager. The role requires coordinating activities to meet client objectives and taking ownership of delivery details for assigned customers. The ideal candidate should have a Bachelor's Degree and a minimum of 5 years' experience in agency and client-facing roles. Strong project and workflow management skills are essential, along with the ability to document and administer accordingly.

Qualifications

• Bachelor's Degree required.
• Minimum 5 years' experience in agency and client-facing environments.

Responsibilities

• Coordinate all activities associated with delivering client objectives.
• Take ownership of delivery details for assigned customers.
• Lead day-to-day customer deliverables.

Education

Bachelor’s Degree

Job description

1. JOB TITLE:

Client Success Manager

2. MAIN PURPOSE OF THE JOB:

The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer’s business through leading the day-to-day customer deliverables.

3. DESCRIPTION OF FIELD OF DUTY (KPA’s):

• Customer Management
• Project Management
• Workflow Management
• Documentation/Administration

4. QUALIFICATION REQUIREMENTS:

Bachelor’s Degree

5. WORK EXPERIENCE:

• Minimum 5 years’ experience in agency and client facing