Client Success Director

Print Outsource International; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

A marketing services company in Johannesburg is seeking a Client Success Director to engage with customers, understand their strategic drivers, and develop plans that ensure sustainable growth and profitability. The ideal candidate will have a Bachelor's Degree and 5-8 years of experience in international marketing services, including managerial experience in team management. This role is essential for aligning client objectives with business strategies.

Qualifications

• Minimum of 5 to 8 years of professional experience in an international marketing services environment.
• At least 4 to 6 years' experience in a managerial position managing teams.
• Experience in a managerial position with teams advantageous.

Responsibilities

• Engage customers to understand strategic drivers.
• Develop business and resource plans to support client objectives.
• Ensure long-term sustainability and growth.

Skills

Customer Engagement

Business Development

Project Management

Customer Management

People Management

Education

Bachelor’s Degree or equivalent

Job description

Job Title

Client Success Director

Main Purpose of the Job

The purpose of this position is to engage customers in order to understand their key strategic drivers, develop business and resource plans to support clients’ objectives, ensure long-term sustainability, growth and profitability for Iconic Collective and people development.

Description of Field of Duty (KPA’s)

• Customer Engagement
• Business Development
• Delivery
• People
• Sustainable Growth
• Customer Management
• Project Management
• Workflow Management
• Documentation

Qualification Requirements

Bachelor’s Degree/Qualification or equivalent work experience advantageous.

Work Experience

• Minimum of 5 to 8 years professional experience in an international marketing services industry environment preferable.
• At least 4 to 6 years' experience in a managerial position with experience managing teams in a services industry environment advantageous.