Enrollment & Student Success Advisor

Optimi Learning; Centurion; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Optimi Learning in Centurion seeks a motivated Student Advisor to join our team. You will deliver guidance and top-tier customer service while helping students recognise the value of Optimi’s courses.

The role requires clear English communication, 2 years in a related role, and proficiency with Microsoft Office. You will pursue weekly targets and manage leads through calls, emails, and messages to drive conversions.

Qualifications

• Grade 12 or equivalent qualification.
• Minimum 2 years in a similar role.
• Strong verbal and written English communication.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Achieve weekly and monthly targets.
• Track metrics: calls, time spent on calls, WhatsApp conversations, emails and tickets.
• Engage leads efficiently and effectively.
• Nurture leads along the sales funnel and follow up on high-converting leads.
• Maintain a balanced spread between high-value and low-value courses and aim for average contracted revenue.
• Manage cancellations from the sales department.

Skills

Communication skills

Persuasion

Customer service

MS Office

Education

Grade 12

Tools

Microsoft Office

Job description

Optimi Learning in Centurion seeks a motivated Student Advisor to join our team. You will deliver guidance and top-tier customer service while helping students recognise the value of Optimi’s courses.

The role requires clear English communication, 2 years in a related role, and proficiency with Microsoft Office. You will pursue weekly targets and manage leads through calls, emails, and messages to drive conversions.