Client Communications & Executive Assistant (High-Trust Role)

BriskFlow; Pretoria; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

A growing SaaS firm is seeking a Client Communication Coordinator based in Cape Town, ideally Northern Suburbs. The role includes managing client interactions, ensuring timely communication, and assisting the Directors with administrative tasks. Candidates should have a minimum of 3 years in client-facing roles, be detail-oriented, and possess strong communication skills. This position offers a hybrid work model, providing flexibility while ensuring client requests are managed effectively and professionally. Applications are to be submitted via email following specified instructions.

Qualifications

• 3+ years in a role that requires professional client communication.
• Experience in managing client requests and coordination tasks.
• Ability to work independently with reliability.

Responsibilities

• Manage all inbound client communication via email and WhatsApp.
• Draft professional responses and follow-ups for clients.
• Convert client requests into actionable tasks and ensure completion.
• Follow up internally until completion, escalate when necessary, and close the loop with the client.
• Support the Directors with scheduling, reminders, meeting notes, action lists, and coordination.

Skills

Professional client communication

Attention to detail

Time management

Problem-solving

Organizational skills

Tools

Google Suite

Microsoft Office

Job description

BriskFlow | Cape Town (Northern Suburbs preferred) | Hybrid possible

BriskFlow is a growing SaaS business serving multi-branch clients nationally. We’re hiring a high-trust person to become the front door for client communication and a trusted assistant to the Directors.

This is not a “just admin” role. Your job is to bring order, protect the Directors’ time, and ensure client requests are handled professionally and driven to completion.

Start Date

As soon as possible

CV needs to be emailed to [e-mail]

What success looks like (non-negotiable outcomes)

• Clients get fast, clear, professional communication.
• Nothing falls through the cracks: every request is logged, assigned, followed up, and closed.
• The Directors regain focus time because you handle the bulk of day-to-day client communication and coordination.

Key responsibilities

• Manage inbound client communication (email + WhatsApp; calls when needed)
• Draft professional replies, follow-ups, confirmations, and updates
• Convert client requests into actionable tasks (support queries, feature requests, onboarding/data requests)
• Follow up internally until completion, escalte when necessary, and close the loop with the client
• Support the Directors with scheduling, reminders, meeting notes, action lists, and ad hoc coordination

The person we’re looking for

• Highly organised and detail-driven (checklists and structure come naturally)
• Calm under pressure and consistently professional with all personality types
• Confident, tactful, and able to push for answers and deadlines without being rude
• High integrity and trustworthy (this role involve sensitive access)

Requirements

• 3+ years in a role requiring professional client communication + coordination (EA, client success/support coordinator, office manager, project/account coordinator, senior administrator)
• Confident with email, calendars, documents and spreadsheets (Google or Microsoft)
• Able to work independently and take ownership
• Reliable internet, laptop and transport

Location

Cape Town preferred (Northern Suburbs ideal). Hybrid/remote possible for the right person, with availability for occasional in-person sessions.

How to apply (follow exactly)

Send your CV + a short cover letter (max 1 page) including below to [e-mail]

• Your suburb/area
• Years of relevant experience
• Two examples where you managed client communication and drove tasks to completion
• Optional: your 16Personalities type – https://www.16personalities.com/free-personality-test(finalists will be asked to complete this)

Shortlisted candidates will complete a practical work sample:

• Inbox triage + drafting replies
• Turning client requests into a task register and closing them out

Applications that don’t follow the above instructions will not be considered.