Client Admin & Enrollment Coordinator - 66475773845

Somewhere; Johannesburg; Remote; ZAR 372,000 - 651,000; Full time

Benefits offered by this job

Comprehensive training

Remote work

Job summary

Somewhere is seeking a Client Admin & Enrollment Coordinator for remote work. You will guide families through program options, answer questions, and help enroll in the right plan.

This phone-heavy, people-first role requires warmth, empathy, and the ability to build strong rapport with stressed parents. You’ll handle consultations, enrollments, scheduling, and data management while supporting admin tasks during slower periods.

Qualifications

• 2+ years in client-facing sales, enrollment, admissions, customer service, or similar phone-based role.
• Experience in education, tutoring, or test prep is a big plus.
• Excellent spoken and written English, with a clear, neutral accent.
• A genuinely warm, upbeat, and empathetic personality.
• Strong rapport-building and consultative communication skills.
• Highly organized and detail-oriented with strong note-taking habits.
• Proficient with Google Workspace, especially Google Calendar.

Responsibilities

• Speak with parents by phone/video to understand goals, starting scores, and needs.
• Explain programs and options clearly, including in-person vs. virtual and one-on-one vs. group classes.
• Walk parents through SAT/ACT changes and answer test-date, scoring, and timeline questions.
• Act as a knowledgeable guide so families feel confident they’re in good hands.
• Recommend tutoring packages and enroll families, sending payment links.

Skills

Client-facing sales/enrollment

Education/tutoring background

English proficiency

Empathy and rapport

Organized note-taking

Consultative communication

Typing speed/multi-tool use

Tools

Google Calendar

Google Workspace

Job description

______________________________________________________________________

Role: Client Admin & Enrollment Coordinator (Test Prep & Tutoring)

Priority Location: South Africa and Latin America

Working Hours: 9AM - 5PM (Mon - Fri) EST

Salary Range: $2,000 - $3,500 USD ($) per month
(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

About the Role:

We’re a growing test prep and tutoring company with 23 tutors and around 500 hours of sessions every week, plus group classes and mock tests. We help students prepare for the SAT and ACT, and we pride ourselves on a personal, high-touch experience for every family.

We’re looking for a warm, upbeat, and polished Client Admin to be the first voice parents hear when they reach out. You’ll guide families through their options, answer their questions with confidence, and help them enroll in the right program. This is a phone-heavy, people-first role for someone who loves building rapport and making stressed parents feel heard and supported.

What You Will Do:

Parent Consultations & Enrollment

• Speak with parents by phone and video call to understand their child’s goals, starting scores, and needs.
• Explain our programs and options clearly, including in-person vs. virtual, one-on-one vs. group classes, and mock tests.
• Walk parents through recent changes to the SAT (now fully digital) and the ACT’s new format, and answer questions about test dates, scoring, and timelines.
• Act as a knowledgeable, consultative guide so families feel confident they’re in good hands.
• Recommend the right tutoring package and enroll families, sending payment links for them to complete.

Reading the Room

• Adapt to each parent’s style. Some want quick, efficient answers; others want to talk things through before committing.
• Bring warmth and empathy to every call, especially with parents who are anxious about their child’s scores.

Client Records & Scheduling

• Keep detailed, accurate notes on each family, including scheduling preferences and contact details for different parents.
• Manage and update tutor and student calendars.
• Clean up and maintain client data so records stay organized and current.

Calendar Buildout & Admin Support (during slower periods)

• Build out tutor calendars in Google Calendar several months in advance.
• Help with other ongoing admin and maintenance tasks as needed.

Qualifications & Skills:

• 2+ years of experience in client-facing sales, enrollment, admissions, customer service, or a similar phone-based role.
• Experience in education, tutoring, or test prep is a big plus.
• Excellent spoken and written English, with a clear, natural, accent-neutral phone manner.
• A genuinely warm, upbeat, and empathetic personality.
• Strong rapport-building and consultative communication skills.
• Highly organized and detail-oriented, with strong note-taking habits.
• Comfortable learning a detailed knowledge base (we provide full training through our internal guide).
• Proficient with Google Workspace, especially Google Calendar.
• Strong typing speed and comfort working across multiple tools.

What We Offer:

• Full-time, remote position.
• Monthly compensation of $2,000–$3,500, based on experience.
• Comprehensive training to help you become an expert in test prep.
• The chance to make a real difference for families during a stressful time.