Client Relations Specialist

Insights Prep; South Africa; On-site; ZAR 500,000 - 700,000; Full time

Job summary

An educational consulting team in South Africa is seeking a driven Client Relations Specialist. This full-time role involves creating customer progress reports, data analysis, and maintaining strong client relationships. Ideal candidates should possess excellent communication skills, a relevant bachelor's degree, and have 3–5 years of experience in client relations or educational consulting. Join a passionate team dedicated to redefining one-on-one learning and making a positive impact on students' lives globally.

Qualifications

• Proven track record in client relations, educational consulting, or related field with 3–5 years of experience.
• Ability to work independently, set goals, and meet targets with minimal supervision.
• Drive and strong work ethic required.

Responsibilities

• Create student and parent progress reports with insights on development areas.
• Review student key learning indicators to identify success metrics.
• Log customer conversations in a single CRM for collaboration.

Skills

Fluent/native English speaking

Exceptional verbal and written communication

Digital communication tools familiarity

Strong problem-solving skills

Self-motivated

Adaptability

Education

Bachelor's degree

Master's degree

Tools

HubSpot CRM software

Online meeting platforms (e.g., Zoom)

Job description

Talented Client Relations Specialists

Great pay, impactful work, unlimited growth potential, and the chance to step into a role that develops your skills in a unique, dynamic, and innovative environment.

We are seeking a driven, energetic, and highly motivated individual to join our Client Relations team. In this position, you will support all core client relations, revenue retention, customer success, and improvement initiatives within our business. Your ultimate goal will be to help drive customer satisfaction, revenue retention, and overall customer lifetime value. Responsibilities include creating customer progress reports, data analytics on student performance and success metrics, customer feedback and surveying, and reporting to leadership.

While experience and a strong educational background are preferred, we are looking for intelligence, a strong work ethic, a natural ability to wear multiple hats, resourcefulness, and the ability to thrive in a fast‑paced environment.

At Insights Prep, you will work directly with the company’s leadership and be an integral part of a talented and young founding team. Our work is redefining 1‑on‑1 learning for students in the Middle East, making a real impact on many families. We’re looking for someone eager to join this exciting journey with us as we try to reach as many students as possible.

Should you pass the initial screening, you will be required to share a short brief telling us a bit about yourself and why you feel you could be a great fit for this role.

Responsibilities

• Progress report creation – create student and parent progress reports detailing what’s going well and areas for development going forward.
• Data analysis – continually review student key learning indicators (e.g., attendance, feedback, session notes) and use the latest technology and tools to identify succeeding students and students needing intervention.
• Customer communication and logging – log all customer conversations in one central CRM, creating a single source of truth that protects institutional knowledge and ensures seamless collaboration across teams.
• Cross‑functional reporting – create and maintain reports to inform leadership, sales, and product, including customer engagement, retention, and lifetime value.
• Build strong relationships and provide educational consulting value – communicate with customers in a personalized manner, proactively checking in and providing educational consulting value to address inquiries or problems.
• Identify upselling opportunities – proactively identify upselling and cross‑selling opportunities to maximize customer stay and spend.
• Talk to customers regularly and track feedback – speak to customers regularly either offline or on calls, continually track pain points, and identify potential product improvements.
• Address issues quickly – flag critical risks or issues to leadership and proactively fix customer issues quickly; communicate with relevant teams to close issues (e.g., educators, operations, sales, etc.).
• Track and drive improvement initiatives – propose improvement initiatives based on real customer feedback, determine potential impact, test them, and roll them out.

Requirements

• Communication Skills – Fluent/native English speaker with exceptional verbal and written communication skills.
• Education – A bachelor's degree is required; a master's degree is preferred.
• Preferred Experience – Proven track record in client relations, educational consulting, or a related field, with a minimum of 3–5 years of experience.
• Digital Proficiency – Familiarity with digital communication tools such as HubSpot CRM software and online meeting platforms (e.g., Zoom); comfortable learning new digital tools.
• Self‑Motivated – Ability to work independently, set goals, and meet targets with minimal supervision.
• Drive and Strong Work Ethic – Driven to succeed in a fast‑paced environment with a strong work ethic.
• Adaptable – Ability to wear multiple hats and quickly get up to speed on new topics.
• Strong Problem‑Solving Skills – Continually identify business issues and propose solutions to leadership.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Business Development and Sales

Industry

Education

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