Client Services & Accounts Coordinator

Outsourcery; Cape Town; Remote; ZAR 420,000 - 620,000; Full time

Job summary

Outsourcery in Cape Town seeks a friendly, highly organised Client Services & Accounts Coordinator to join a UK-based education provider on an initial maternity cover contract.

You will handle accounts administration, client onboarding, customer enquiries and provide operational support while collaborating with our UK team. The role is fully remote with UK-aligned hours and starts 23 November 2026.

Qualifications

• Experience in client services, accounts administration or billing.
• Excellent written and spoken English with professional communication.
• Strong Excel and Microsoft 365 skills with attention to detail.
• Able to prioritise tasks and manage deadlines independently.

Responsibilities

• Manage shared inbox, respond to billing enquiries and process credit requests.
• Record and reconcile payments; monitor debtor reports and follow up on outstanding amounts.
• Coordinate client onboarding, issue invoices and track onboarding steps.
• Respond to customer enquiries via phone, email and live chat; maintain records.
• Provide general administrative and operational support as needed.

Skills

Strong English

Accounts administration

Attention to detail

Organisational skills

Excellent communication

Proactive attitude

Tools

Excel

Microsoft 365

Xero

Job description

• Location: Cape Town, South Africa (Remote)
• Employment type: Full-time | Fixed-term maternity cover (9–12 months)
• Working hours: 40 hours per week, aligned with UK business hours
  Start date: 23 November 2026 (preferred)

About the Opportunity

We are recruiting on behalf of a UK-based education provider that delivers personalised tutoring and educational support to children and young people, including those with special educational needs.

We are looking for a friendly, highly organised and detail-oriented Client Services & Accounts Coordinator to join their team on an initial maternity cover contract.

This is a varied, hands‑on role combining accounts administration, client onboarding, customer enquiries and general operational support. You'll work closely with an established UK-based team, helping to ensure that clients receive excellent service and that day‑to‑day processes run smoothly.

The ideal candidate will enjoy working with people, have a good head for numbers and be comfortable juggling different responsibilities. This is not a traditional sales or account management role, but rather a combination of customer service, finance administration and operational coordination.

Key Responsibilities

Accounts, Invoicing & Administration

• Manage the shared accounts inbox, respond to billing enquiries and prepare credit requests.
• Maintain debtor reports, follow up on outstanding payments and **escalate** unresolved matters when necessary.
• Record and reconcile bank and Direct Debit payments, ensuring client accounts and balances remain accurate.
• Assist with monthly invoicing, payment tracking, purchase orders and invoice submissions.
• Run daily quality assurance checks, investigate discrepancies and **escalate** any issues identified.

Client Onboarding & Coordination

• Prepare and send client communications, including service proposals, pricing information and follow‑ups.
• Issue registration invoices, monitor payments and coordinate the next steps in the onboarding process.
• Arrange introductions between clients and service providers, ensuring a smooth transition into service delivery.
• Maintain accurate client records, pricing information and internal tracking systems.
• Liaise with different team members to ensure an efficient and positive client experience.

Customer Enquiries & General Support

• Respond to incoming telephone calls, emails and live‑chat enquiries in a friendly and professional manner.
• Assist with general questions, capture relevant information and direct more complex enquiries to the appropriate team members.
• Provide occasional cover for colleagues when required.
• Maintain accurate Excel reports, client records and operational documentation.
• Provide general administrative and operational support as business needs evolve.

What We're Looking For

Essential Requirements

• Previous experience in client services, accounts administration, billing, accounts receivable or operational support.
• Excellent written and spoken English, with a warm, confident and professional communication style.
• Strong interpersonal skills, with the ability to build rapport and communicate with empathy and tact.
• Excellent attention to detail, particularly when working with financial information and client records.
• Strong Excel and Microsoft 365 skills, including experience working with spreadsheets, formulas, filters and reports.
• Good organisational skills, with the ability to prioritise tasks, manage deadlines and work independently.
• A proactive, reliable approach and willingness to take ownership of responsibilities.
• Professional discretion when handling confidential or sensitive information.

Advantageous

• Experience with Xero, TutorCruncher or similar finance and client management systems.
• Familiarity with invoicing platforms, Direct Debit payments and accounts receivable processes.
• Experience using CRM systems, shared inboxes, live‑chat platforms and Slack.
• Previous experience supporting UK-based clients or working within the education or professional services sector.

Working Arrangements

• Fully remote position, based in Cape Town.
• Full-time working hours aligned with the UK, including availability for telephone and live‑chat support.
• Initial fixed‑term contract of approximately 9–12 months to provide maternity leave cover.
• Opportunity for in‑person onboarding and training in Cape Town during the initial months.
• Potential for the contract to be extended or develop into a longer‑term opportunity, depending on business requirements.

Why Consider This Role?

This is a great opportunity for someone who enjoys variety and wants to be part of a collaborative, supportive international team.

You'll have the opportunity to combine your people skills, financial administration experience and organisational abilities in a role where your contribution makes a real difference to the day‑to‑day running of the business.

If you're someone who takes pride in getting the details right, enjoys helping people and thrives in a busy, service‑focused environment, we'd love to hear from you.