Claims Administrator

Placements24; Polokwane; Hybrid; ZAR 150,000 - 230,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Hybrid work model

Paid time off

Professional development opportunities

Career growth potential

Job summary

Placements24 is seeking a detail-oriented Claims Administrator in Polokwane, Limpopo, to support the claims processing team. The role involves data entry, document management, initial claim triage, and liaising with internal and external parties.

The position offers a hybrid work model with in-office collaboration and remote efficiency, requiring excellent organizational skills and a commitment to timely claims handling in a dynamic insurance environment.

Qualifications

• High school diploma or equivalent required; admin/insurance cert is advantageous.
• Experience in administrative or clerical roles, preferably in insurance.
• Excellent data entry accuracy and attention to detail.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Good written and verbal communication skills.
• Ability to multitask and prioritize workloads.
• Familiarity with claims management systems is a plus.

Responsibilities

• Receive, log, and process new insurance claims accurately and efficiently.
• Maintain detailed and organized claim files (physical and digital).
• Enter claim data into the claims management system with data integrity.
• Request and collect documentation from policyholders and third parties.
• Communicate with policyholders, brokers, and stakeholders for updates.
• Perform initial review of claims to ensure completeness before assignment.

Skills

Data entry

Organizational skills

Communication

Multitasking

Education

High school diploma or equivalent

Certificate or diploma in administration or insurance

Tools

Microsoft Office Suite

Job description

About the Role

Our client, a reputable insurance firm, is seeking a detail-oriented Claims Administrator to join their team in Polokwane, Limpopo . This role is essential for supporting the claims processing department, ensuring that all claims are managed efficiently and accurately. The Claims Administrator will be responsible for data entry, document management, initial claim triage, and liaising with both internal teams and external parties. This position offers a fantastic opportunity to gain valuable experience within the insurance sector and contribute to smooth operational workflows. The hybrid work model provides flexibility, balancing essential in-office collaboration with remote work efficiency. We are looking for a diligent individual with excellent organizational skills and a commitment to providing reliable administrative support. You will be a key player in maintaining the integrity and timeliness of our client's claims handling operations in Polokwane .

Key Responsibilities

• Receive, log, and process new insurance claims accurately and efficiently.
• Maintain detailed and organized claim files, both physical and digital.
• Enter claim data into the claims management system, ensuring data integrity.
• Request and collect necessary documentation from policyholders and third parties.
• Communicate with policyholders, brokers, and other stakeholders to provide updates and gather information.
• Perform initial review of claims to ensure completeness before assignment to adjusters.
• Schedule appointments for adjusters and coordinate inspections as needed.
• Process payments and manage related documentation for approved claims.
• Assist in the preparation of reports on claims activity.
• Adhere to company policies, procedures, and regulatory requirements.

Requirements

• High school diploma or equivalent; a certificate or diploma in administration or insurance is advantageous.
• Proven experience in an administrative or clerical role, preferably within the insurance industry.
• Excellent data entry skills with a high degree of accuracy.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Good communication and interpersonal skills, both written and verbal.
• Ability to multitask and prioritize workload effectively.
• Familiarity with claims management systems is a plus.
• Proactive and willing to learn new processes and systems.
• Ability to work collaboratively in a hybrid team environment.

Benefits

• Competitive salary based on experience and qualifications.
• Medical aid and retirement fund contributions.
• Paid time off and public holidays.
• Hybrid work arrangement offering flexibility.
• Opportunities for training and professional development within the insurance sector.
• A supportive team environment in Polokwane .
• Exposure to various aspects of the insurance claims process.
• Potential for career growth within the company.