Claims Adjuster - Motor Vehicle

Placements24; Kempton Park; Presencial; ZAR 240.000 - 420.000; Tempo integral

Benefícios oferecidos por esta vaga

Company vehicle or travel allowance

Annual performance bonuses

Medical aid contribution and provident

Opportunities for professional develop

Supportive work environment

Resumo da vaga

Placements24 is seeking a diligent Claims Adjuster to manage motor vehicle insurance claims in the Tembisa, Gauteng region. The role involves investigating claims, assessing damages, negotiating settlements and ensuring timely resolution while complying with regulatory standards.

The successful candidate will work with a reputable insurance firm, travel within the Tembisa area for inspections, and contribute to a strong claims process and excellent client service within a dynamic team.

Qualificações

• At least 3 years of experience as a Claims Adjuster handling motor vehicle claims.
• Understanding of motor vehicle repair processes, parts and costs.
• Excellent negotiation, communication and interpersonal skills.
• Ability to work independently, manage a caseload and meet deadlines.
• Valid driver's license and willingness to travel within the Tembisa area for inspections.

Responsabilidades

• Investigate motor vehicle insurance claims thoroughly and gather documentation.
• Conduct on-site inspections to assess damage and liability.
• Evaluate repair estimates for cost-effectiveness adherence to standards.
• Negotiate settlements with policyholders, third parties and legal reps.
• Approve or deny claims based on policy coverage and findings.
• Maintain detailed records in the claims management system.
• Communicate clearly with all parties about status and decisions.
• Identify potential fraudulent claims and escalate as needed.
• Stay updated on legislation, industry practices and company policies.

Conhecimentos

Investigative skills

Analytical skills

Negotiation skills

Communication skills

Independent / time management

Formação

Grade 12 certificate

Diploma or FAIS accreditation

Ferramentas

Claims management software

Office applications

Descrição da vaga

About the Role

Our client is seeking a diligent and customer-focused Claims Adjuster to manage motor vehicle insurance claims within the Tembisa, Gauteng region. This pivotal role involves investigating claims, assessing damages, negotiating settlements, and ensuring timely resolution while adhering to company policies and regulatory standards. The successful candidate will be instrumental in maintaining client satisfaction and upholding the integrity of the claims process. This is an excellent opportunity for an individual with a keen eye for detail and strong investigative skills to contribute to a reputable insurance firm in the vibrant community of Tembisa. You will play a key role in assessing and processing claims efficiently and fairly, ensuring that our policyholders receive prompt and appropriate support during their time of need. We are committed to providing excellent service and are looking for a professional who shares this dedication.

Key Responsibilities

• Investigate motor vehicle insurance claims thoroughly, gathering all necessary documentation and evidence.
• Conduct on-site inspections to assess vehicle damage and determine the extent of liability.
• Evaluate repair estimates from garages and service providers, ensuring cost-effectiveness and adherence to industry standards.
• Negotiate settlements with policyholders, third parties, and legal representatives in a fair and timely manner.
• Approve or deny claims based on policy coverage, investigation findings, and legal requirements.
• Maintain accurate and detailed records of all claim activities within the company's claims management system.
• Communicate effectively with all parties involved, providing clear explanations of claim status and decisions.
• Identify potential fraudulent claims and elevate them for further investigation as per protocol.
• Stay updated on relevant legislation, industry best practices, and company policies affecting motor vehicle claims.

Requirements

• A Grade 12 certificate is essential; a relevant diploma or industry qualification (e.g., FAIS accreditation) is highly advantageous.
• Proven experience of at least 3 years as a Claims Adjuster, specifically handling motor vehicle claims.
• Comprehensive understanding of motor vehicle repair processes, parts, and associated costs.
• Strong investigative and analytical skills with meticulous attention to detail.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to work independently, manage a caseload effectively, and meet deadlines.
• Proficiency in using claims management software and standard office applications.
• A valid driver's license and willingness to travel within the Tembisa area for inspections.

Benefits

• Competitive salary package commensurate with experience.
• Contribution towards medical aid and provident fund.
• Opportunities for continuous professional development and accredited training programs.
• A supportive work environment within a well-established insurance company.
• Company vehicle or travel allowance for claim site visits.
• Annual performance bonuses based on individual and team achievements.
• Engage directly with the community of Tembisa while providing essential claims services.